---
title: "Sales Support Agent - Delta (0926)"
company: "Trail Appliances Ltd."
company_url: "https://www.remjobs.works/companies/trail-appliances-ltd"
url: "https://www.remjobs.works/job/trail-appliances-ltd-sales-support-agent-delta-0926-ac13f079-bf70-4584-aa48-ec8c6a751b8d"
apply_url: "https://jobs.lever.co/trailappliances/07a08a14-b66a-48ca-aa99-99d51ab73c0c"
workplace: onsite
location: "820 Cliveden Place, Delta, BC"
employment_type: full-time
seniority: mid
role: sales
region: other
salary: "CA$26 per hour"
date_posted: 2026-09-23T16:50:19.040Z
first_seen_by_remjobs: 2026-09-23T17:10:49.604Z
---

# Sales Support Agent - Delta (0926)

**Trail Appliances Ltd.** · 820 Cliveden Place, Delta, BC

Salary: CA$26 per hour

Apply: https://jobs.lever.co/trailappliances/07a08a14-b66a-48ca-aa99-99d51ab73c0c

## About the role

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
**Our core values:** Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. 
**We have everything we need to inspire our customers. Except you.**
The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

##### As a Sales Support Agent, you will

- Field customer inquiries by telephone, email and text about their order details from post-sale to delivery

- Place outbound calls to customers arranging payment, installation, delivery and/or update to order details

- Support inbound inquiries from sales team in regard to processing of order and status

- Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·

- Maintain accurate records of customer files, shipment dates and order activity information

- Update and maintain customer files and data base with ship dates, payment details and customer information

- Investigate and follow up on customer problems resolving escalated issues

##### To be successful in this role you are

- Detail-oriented, organized with excellent analytical and problem-solving skills

- Able to work in tight deadlines, multitask, establish priorities and work and think independently

- Able to work collaboratively in a team environment and able to work independently

- Excellent in verbal and written communication skills in English

- Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

##### The experience we like to see

- Working knowledge of Microsoft Office: Excel, Outlook and Word

- Minimum completion of high school or equivalent education

- Minimum 2 years Customer Service Experience

- Call Centre experience an asset

- Experience using Zendesk an asset

##### Bonus points

- Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi

- Experience with de-escalating customer service issues

- Superior interpersonal, verbal and written communication skills

- The ability to remain calm during times under stressful situations

##### Why join Trail?

- Extended Health Benefits

- Merit Performance

- Generous employee discounts

- Professional Development Programs

- Employee Recognition Program

- Company events
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

---

Source: Trail Appliances Ltd.'s own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/trail-appliances-ltd-sales-support-agent-delta-0926-ac13f079-bf70-4584-aa48-ec8c6a751b8d