---
title: "CXAI Financial Analyst"
company: "TELUS Digital"
company_url: "https://www.remjobs.works/companies/telus-digital"
url: "https://www.remjobs.works/job/telus-digital-cxai-financial-analyst-86ddd1b0-0baa-4b09-9847-4cc113aa6d18"
apply_url: "https://jobs.ashbyhq.com/telus-digital/4c4c534d-2ab2-47a9-a569-09263aba024f"
workplace: hybrid
location: "Guatemala City, Guatemala"
employment_type: full-time
seniority: mid
role: finance-legal
region: other
date_posted: 2026-09-07T15:58:22.306Z
first_seen_by_remjobs: 2026-09-15T15:50:59.248Z
---

# CXAI Financial Analyst

**TELUS Digital** · Guatemala City, Guatemala

Apply: https://jobs.ashbyhq.com/telus-digital/4c4c534d-2ab2-47a9-a569-09263aba024f

## About the role

### CXAI Financial Analyst

#### Location: Guatemala, El Salvador

**Work style:** On-site

**Modality**: Full-time

#### Who We Are

Welcome to [TELUS Digital](https://www.telusdigital.com/)— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of [TELUS](https://www.telus.com/en/), one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

#### About the Role

Own the financial validation layer for the CX AI program: translate operational KPIs into verified financial impact, stress-test assumptions before they reach pricing or leadership, and act as the single point of accountability for how program benefit numbers are calculated and reconciled.

#### Key Responsibilities

- Validate the financial assumptions and benefit calculations behind CX AI initiatives (Sanas, Agent Trainer, and others) using WFM and finance data.

- Own the methodology for converting operational KPIs (automation hours, AHT reduction, containment, CSAT lift, attrition improvement) into financial value, and apply it consistently across initiatives.

- Stress-test business case assumptions before they are presented to clients, Rob's pricing team, or leadership.

- Act as the dedicated financial interlock with Rob and the pricing team: feed validated assumptions into pricing models rather than owning the pricing model itself.

- Identify and flag double-counting or overlap risk where a benefit could be claimed across more than one KPI line or account.

- Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility.

- Escalate to Beyhan when there is disagreement on whether a claimed outcome is financially valid.

#### Required Background

- Finance / FP&A analytics background: comfortable building and validating financial models, ROI calculations, and benefit tracking.

- Ability to translate operational metrics (AHT, CSAT, containment, attrition) into financial terms.

- Financial and Statistical knowledge

- Knowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy

- WFM (Workforce Management) analytics experience, ideally in a BPO or contact center environment.

#### Preferred

- Prior exposure to pricing models or commercial/contract structures.

- Experience with business case development and stakeholder-facing reporting.

- Comfortable working cross-functionally with Ops, Pricing, and Product/Partnership teams.

---

Source: TELUS Digital's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/telus-digital-cxai-financial-analyst-86ddd1b0-0baa-4b09-9847-4cc113aa6d18