--- title: "IT Support" company: "Takealot Group" company_url: "https://www.remjobs.works/companies/takealot-group" url: "https://www.remjobs.works/job/takealot-group-it-support-96713e9c-c7a5-41b1-bd50-adf3005674fe" apply_url: "https://job-boards.greenhouse.io/takealotgroup/jobs/8222943" workplace: onsite location: "Montague Gardens, Cape Town" employment_type: unspecified seniority: mid role: devops-infrastructure region: middle-east-africa date_posted: 2026-09-23T15:16:36.000Z first_seen_by_remjobs: 2026-09-23T15:38:33.429Z --- # IT Support **Takealot Group** · Montague Gardens, Cape Town Apply: https://job-boards.greenhouse.io/takealotgroup/jobs/8222943 ## About Takealot Group We are the Takealot Group. Driven by people, powered by tech. We are the largest customer-centric online shopping destination in Africa. ## About the role Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a talented IT Support Engineer to join our** TFS** team based in Montague Gardens, Cape Town. **Join Our Mission at Takealot Fulfilment Solutions | We Are TFS** Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. **Who We're Looking For:** Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. **Why Join TFS:** - Purpose-driven impact: Transform lives through logistics innovation - Advanced technology: Work with cutting-edge systems in a fast-paced environment - Career growth: Thrive in an agile space that champions continuous improvement - Inclusive culture: Your unique perspective drives extraordinary results - A culture that celebrates individual uniqueness while championing the strength of togetherness. - Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. **Purpose of the Role:** To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications. **Key Responsibilities:** - Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations. - Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary. - Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications. - Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance. - Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations. - Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning. - Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction. - Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults. - Implements and coordinates standards, procedures, processes, and daily activities for the operations group. - Supports new technologies, data center performance and reliability. - Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported. - Investigates business requirements and proposes subsequent solutions. - Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support. **Minimum Required Qualification:** - National diploma in Information Technology or equivalent experience - 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment. - Familiarity with ITIL processes and best practices. Advantageous: - A+, N+, Active Directory - WMS experience - Microsoft Infrastructure - Google Cloud **Skills, Knowledge & Abilities:** - Excellent verbal and written communication skills - Excellent Interpersonal skills - Problem-solving skills - Analytical thinking - Pressure resilience - Results orientation - Creative thinking - Teamwork **Let’s talk about life @ Takealot Group** - No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great. - Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best. - Naspers Tech Community& Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more. - Good times: Get to know the other extraordinary minds at [takealot.com](http://takealot.com) during regular social events and out-of-office activities (think hikes, think mini golf, think good times). - Staff discount. Millions of products across 28 departments. What more could you ask for? - Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. - Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. - Free parking: No more 5km fun runs to your desk (unless you want to). **Be part of the extraordinary. Be part of TFS. ** *Takealot Fulfilment Solutions (TFS)* *is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.* --- Source: Takealot Group's own career page, read by RemJobs. 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