---
title: "Courier Controller"
company: "takealot.com"
company_url: "https://www.remjobs.works/companies/takealot-com"
url: "https://www.remjobs.works/job/takealot-com-courier-controller-792f8ca9-8bd5-4a1a-bf83-9e37486f07bd"
apply_url: "https://job-boards.greenhouse.io/takealotcom/jobs/8172879"
workplace: onsite
location: "Cape Town"
employment_type: unspecified
seniority: mid
role: finance-legal
region: middle-east-africa
date_posted: 2026-09-02T13:31:44.000Z
first_seen_by_remjobs: 2026-09-15T19:07:02.548Z
---

# Courier Controller

**takealot.com** · Cape Town

Apply: https://job-boards.greenhouse.io/takealotcom/jobs/8172879

## About the role

**Join Our Mission at Takealot Fulfilment Solutions | We Are TFS**

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

**Who We're Looking For:**

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

**Purpose of the role: **Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.

**This position reports to the Courier Service Manager**

**Your responsibilities can include:**

- Manage services provided by courier service providers, ensuring service levels are met.

- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s

- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly

- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.

- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.

- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.

- Maintaining good relationships and manage services of service providers and giving formally measured feedback

- Examine claims for loss or damage and send to manager for approval of processing.

- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.

- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.

**Qualifications and experience:**

- Post Matric Qualification in logistics or relevant

- At least 3 years in a distribution and 3PL environment

- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements

**Attributes required :**

- Able to work under pressure & project a professional image of the company

- Planning and organising ∙ Conflict resolution

- Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner

- Flexible and open towards change

- Relationship-building skills

- Attention to detail/Quality of output

- Communication: VerbalCommunication: Written

- Methodical ∙ Analytical skills

- Advanced numerical skills

- Goal orientated and motivated to succeed

- Assertive

- Interpersonal skills

**Why Join TFS:**

- Purpose-driven impact: Transform lives through logistics innovation

- Advanced technology: Work with cutting-edge systems in a fast-paced environment

- Career growth: Thrive in an agile space that champions continuous improvement

- Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

**More than just a job, we offer: **

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

*Takealot Fulfilment Solutions (TFS)* *is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.*

---

Source: takealot.com's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/takealot-com-courier-controller-792f8ca9-8bd5-4a1a-bf83-9e37486f07bd