--- title: "Complaints Administrator Intern" company: "takealot.com" company_url: "https://www.remjobs.works/companies/takealot-com" url: "https://www.remjobs.works/job/takealot-com-complaints-administrator-intern-4c4ff576-f52e-4998-8053-c30b634a2628" apply_url: "https://job-boards.greenhouse.io/takealotcom/jobs/8190535" workplace: onsite location: "Cape Town" employment_type: unspecified seniority: internship role: operations region: middle-east-africa date_posted: 2026-09-11T07:30:10.000Z first_seen_by_remjobs: 2026-09-15T19:07:02.548Z --- # Complaints Administrator Intern **takealot.com** · Cape Town Apply: https://job-boards.greenhouse.io/takealotcom/jobs/8190535 ## About the role Takealot South Africa's leading online retailer, is looking for a talented** Complaints Administrator Intern** to join our team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again! ##### Key Responsibilities - To assist the complaints administrative process and resolution thereof. - Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines. - Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients. - Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution. - Liaising with customer service to obtain further information to facilitate investigation resolution. - Building and maintaining sustainable business relationships amongst stakeholders. - General organizing and administrative support as required. - Performs other related duties, in accordance with operational business requirements. ##### Requirements & Qualifications: - N6 - No prior work experience required — this is an entry-level internship ###### Skills Required: - Computer Literacy: Be able to utilise computers and digital platforms. - Software proficiency in MS Office Suite (Word, Excel, PowerPoint). - Good written, verbal, and visual communication skills. - Good time management and organisational skills. - Capability to collect, interpret, and present data. - Excellent problem-solving skills and logical thinker. - Must be able to respond quickly to ever changing and evolving situations and processes. - Must be able to work well under pressure with a strong attention to detail. - Good interpersonal skills - must be able to work well as an individual as well as part of a team. ###### Attributes Required: - Good problem-solving skills and logical thinker. - Must be able to respond quickly to ever changing and evolving situations and processes. - Self-starter able to initiate new projects (where able). - Strong communication skills, both verbal and written. - Good time management working towards daily/weekly KPI’s. - Willingness to learn and grow within the team and company. - Reading, understanding and compiling reports advantageous - Focused, self-motivated and target driven; determined to succeed. - Willingness to learn and grow within the team and company. This is an 18-month contract **High Level: ** At the Takealot Group, our** **Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment. Every selected Intern** **** **gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas. You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries. **The Environment:** - takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. - We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. - We are short on ego and high on output. - We are doers and not only thinkers, it’s all in the execution after all. - We love what we do and what we are creating. Let’s talk about life @ Takealot Group - The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. - No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. - Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best. - Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more. - Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times). - Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. - Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above, you are an Extraordinary Mind. Apply today!! *Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.* --- Source: takealot.com's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/takealot-com-complaints-administrator-intern-4c4ff576-f52e-4998-8053-c30b634a2628