---
title: "Customer Service Representative"
company: "SunSource"
company_url: "https://www.remjobs.works/companies/sunsource"
url: "https://www.remjobs.works/job/sunsource-customer-service-representative-f75fc963-9ea7-444a-a8ad-1f10d17b7ab0"
apply_url: "https://jobs.lever.co/sunsrce/0e142fdc-3c14-4295-82e0-71e252feb7f6"
workplace: onsite
location: "Charlotte, NC 28273"
employment_type: other
seniority: mid
role: other
region: united-states
skills: ["excel"]
date_posted: 2026-08-31T10:59:50.965Z
first_seen_by_remjobs: 2026-09-17T11:39:03.810Z
---

# Customer Service Representative

**SunSource** · Charlotte, NC 28273

Apply: https://jobs.lever.co/sunsrce/0e142fdc-3c14-4295-82e0-71e252feb7f6

## About the role

**Paragon Technologies**, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. [https://www.paragontech.com/](https://www.paragontech.com/) 
Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

##### Experience, Education and Skills

- Two years of industrial repair and/or industrial distribution experience.

- 2+ years of customer service experience in a manufacturing or distribution environment.

- Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.

- Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.

- Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

##### Essential Functions

- Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.

- Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.

- Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.

- Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.

- Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click [here](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) for additional information. (For Illinois E-Verify information click [here](https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_English.pdf), [aquí](https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Spanish.pdf)). 
[Sun-Source | Privacy Policy](https://www.sun-source.com/privacy) #paragontechassc

---

Source: SunSource's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/sunsource-customer-service-representative-f75fc963-9ea7-444a-a8ad-1f10d17b7ab0