---
title: "Customer Success Manager, RFA"
company: "Stripe"
company_url: "https://www.remjobs.works/companies/stripe"
url: "https://www.remjobs.works/job/stripe-customer-success-manager-rfa-dd13ebe4-36e0-46f3-8ea9-53a756998304"
apply_url: "https://stripe.com/jobs/search?gh_jid=8194289"
workplace: onsite
location: "Chicago, IL"
employment_type: unspecified
seniority: mid
role: customer-support
region: united-states
date_posted: 2026-09-10T23:41:52.000Z
first_seen_by_remjobs: 2026-09-10T23:43:34.025Z
---

# Customer Success Manager, RFA

**Stripe** · Chicago, IL

Apply: https://stripe.com/jobs/search?gh_jid=8194289

## About Stripe

Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models and manage money movement.

## About the role

#### Who we are

##### About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

#### What you’ll do

##### Responsibilities

- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;

- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;

- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;

- Evangelizing Stripe's customer success stories, as well as its systems and processes;

- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;

- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

#### Who you are

##### Minimum requirements

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;

- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;

- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;

- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;

- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and

- 4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.** ****IL48**

##### #LI-DNI

---

Source: Stripe's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/stripe-customer-success-manager-rfa-dd13ebe4-36e0-46f3-8ea9-53a756998304