--- title: "Consumer Operations, Program Manager" company: "Stripe" company_url: "https://www.remjobs.works/companies/stripe" url: "https://www.remjobs.works/job/stripe-consumer-operations-program-manager-b18a34a1-8654-4029-b8e5-ef1486c34d70" apply_url: "https://stripe.com/jobs/search?gh_jid=8074923" workplace: onsite location: "New York, NY" employment_type: unspecified seniority: mid role: operations region: united-states skills: ["salesforce", "sql"] date_posted: 2026-07-20T16:55:00.000Z first_seen_by_remjobs: 2026-08-26T15:15:09.172Z --- # Consumer Operations, Program Manager **Stripe** — New York, NY Apply: https://stripe.com/jobs/search?gh_jid=8074923 ## About Stripe Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models and manage money movement. ## About the role #### Consumer Operations, Program Manager - Stripe, LLC - New York, NY #### Who we are ##### About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. #### What you’ll do ##### Responsibilities - Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. - Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. - Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. - Develop customer support strategies and implement tools to enhance self-service options for users. - Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. - Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs). #### Who you are ##### Minimum requirements Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following: - 5 years experience pulling data, creating queries and analyzing large datasets using SQL. - 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency. - 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes. - 1 year experience coordinating feedback loops between end users, support teams and product teams. - 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements. - 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents. Salary: $150,301 - $210,600/yr This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.** ****NY33 ****#LI-DNI** --- Source: Stripe's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/stripe-consumer-operations-program-manager-b18a34a1-8654-4029-b8e5-ef1486c34d70