--- title: "Localization Operations Specialist" company: "Smartling" company_url: "https://www.remjobs.works/companies/smartling" url: "https://www.remjobs.works/job/smartling-localization-operations-specialist-8faad051-a2f2-458d-9c52-453cecee5620" apply_url: "https://job-boards.greenhouse.io/smartling/jobs/8212151" workplace: onsite location: "United States" employment_type: unspecified seniority: mid role: operations region: united-states skills: ["jira", "looker"] date_posted: 2026-09-17T20:54:18.000Z first_seen_by_remjobs: 2026-09-17T21:12:22.468Z --- # Localization Operations Specialist **Smartling** · United States Apply: https://job-boards.greenhouse.io/smartling/jobs/8212151 ## About Smartling Smartling connects your brand with customers around the globe. Translate, automate & manage your content across platforms with real-time analytics. ## About the role ###### Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started. As a Localization Operations Specialist on the Managed Services team, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the **US East Coast** at this time. ###### You Will - Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. - Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs. - Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable. - Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks. - Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency. ###### You Have - At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment - Solid understanding of localization file formats, content types, and CAT/TMS tooling - Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally - Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) - Experience coordinating with cross-functional teams across engineering, QA, and vendor management - Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones - Strong written and verbal communication skills **Preferred but not required** - Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ) - Experience supporting enterprise or SaaS clients in an operational or customer-facing role. - Fluency or working proficiency in a second language - Interest in language, technology, or global content strategy ###### You Are - Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement. - Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care. - Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality. - Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices. - Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency. ###### You Will Enjoy - Freedom 🏡 - we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝 - an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment *Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.* *The United States total pay range for this role is $60-70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.* *We use E-Verify platform for work authorization verifications.* **To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.* --- Source: Smartling's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/smartling-localization-operations-specialist-8faad051-a2f2-458d-9c52-453cecee5620