--- title: "Customer Success Manager - SMB" company: "Simetrik" company_url: "https://www.remjobs.works/companies/simetrik" url: "https://www.remjobs.works/job/simetrik-customer-success-manager-smb-171b93b6-b0d1-4d29-b09a-a90315dc9598" apply_url: "https://jobs.ashbyhq.com/simetrik/41ce2ea2-eb38-4404-bd4f-1ab31e28ea50" workplace: remote location: "Colombia" remote_scope: "Colombia" employment_type: full-time seniority: mid role: customer-support region: latin-america skills: ["hubspot", "looker", "salesforce"] date_posted: 2026-09-02T16:05:17.753Z first_seen_by_remjobs: 2026-09-04T18:42:01.532Z --- # Customer Success Manager - SMB **Simetrik** · Colombia Apply: https://jobs.ashbyhq.com/simetrik/41ce2ea2-eb38-4404-bd4f-1ab31e28ea50 ## About Simetrik No code enterprise SaaS for financial control automation. Empowering finops and accounting teams with a no code platform that allows them to automate and maintain financial control automation throughout the finops process. ## About the role ### About the role At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB). We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries, including clients like Mercado Libre, Rappi, Nubank, and Bancolombia. This role is key for Simetrik: the SMB segment is one of the company's most important growth bets, and the CSM is the person who turns a client that trusts us into a client that grows with us. Here you don't manage accounts, you protect revenue, accelerate adoption, and build expansion. Your impact is measured directly in retention, expansion, and Simetrik's reputation in a strategic market. If you have experience in SaaS or fintech, speak English fluently, and want to work at a company backed by Goldman Sachs, Tiger Global, and Mastercard that is redefining enterprise financial control, we want to meet you. #### In this role you will - Own the end-to-end customer journey for a portfolio of enterprise accounts. - Build and maintain relationships with key stakeholders, including senior decision makers. - Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. - Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency). - Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions. - Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement. - Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes. - Maintain accurate account context and activity tracking in CRM and internal tooling. #### What makes you a strong fit - Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact. - Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed. - Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives. - High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability. - Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles. - Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision. #### What will make you stand out - Experience in organizations known for strong Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or similar high-performance SaaS environments). - Familiarity with finance operations, reconciliation processes, enterprise reporting, or data-intensive workflows. - Hands-on experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs. - Experience supporting complex, technical products where adoption requires translating between operational and executive stakeholders. #### Qualifications - Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. - 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments. - Experience: SaaS customer-facing roles with enterprise customers; track record in renewals and/or expansions. - Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms. - Fluent in English and Spanish (written and spoken); additional languages are a plus.Benefits - Well-funded and proven startup with large ambitions and competitive salaries. - Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. - Open communication with management and company leadership - Small, dynamic teams = massive impact - 100% Remote Work (You choose where to work from) - 500USD a year for you to invest in learning.***Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.*** ***I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at ***[https://simetrik.com/](https://simetrik.com/)***, which was made known to me before collecting my personal data.*** ***Join a team of incredibly talented people that build things, are free to create, and love collaborating!*** --- Source: Simetrik's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/simetrik-customer-success-manager-smb-171b93b6-b0d1-4d29-b09a-a90315dc9598