---
title: "Customer Service Representative"
company: "Sila"
company_url: "https://www.remjobs.works/companies/sila"
url: "https://www.remjobs.works/job/sila-customer-service-representative-b7a2fbdb-88e8-4419-8c5e-83e7414ccbc1"
apply_url: "https://jobs.lever.co/sila/6c44d5bb-b953-46b1-af06-dc73d12dead9"
workplace: onsite
location: "Beltsville, MD"
employment_type: full-time
seniority: mid
role: other
region: united-states
salary: "$20–$23 per hour"
date_posted: 2026-09-03T19:27:15.281Z
first_seen_by_remjobs: 2026-09-15T15:10:22.109Z
---

# Customer Service Representative

**Sila** · Beltsville, MD

Salary: $20–$23 per hour

Apply: https://jobs.lever.co/sila/6c44d5bb-b953-46b1-af06-dc73d12dead9

## About Sila

Instantly settle your ACH transactions with ACHNow: Access RTP, FedNow, and Sila's unique instant settlement solution through a single API. Streamline your payment processes without juggling multiple APIs or speculating on the dominant rail. Leverage our extensive banking expertise and developer-focused design to enhance your payment operations today.

## About the role

### Customer Service Representative (CSR)

Sila Heating, Cooling & Plumbing — Beltsville, MD

The best people do their best work when the operation behind them is strong.

At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.

#### What You'll Do

- Answer inbound customer calls for residential HVAC, plumbing, and electrical services

- Schedule service appointments using ServiceTitan

- Provide exceptional customer service while resolving customer questions and concerns

- Communicate clearly and professionally with customers, technicians, and office staff

- Maintain accurate customer records and detailed job notes

- Prioritize emergency calls and schedule technicians efficiently

- Promote maintenance memberships and additional services when appropriate

- Support the team by helping create an outstanding customer experience from the first call to the completed job

#### What We're Looking For

- Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company

- Working knowledge of residential HVAC, plumbing, and electrical terminology

- Experience using ServiceTitan for scheduling, call booking, and customer management

- Excellent verbal and written communication skills

- Strong customer service and problem-solving abilities

- Ability to multitask and stay organized in a fast-paced environment

- Ability to remain calm, professional, and empathetic while handling customer concerns

- Positive attitude and team-first mentality

- Strong sense of accountability and ownership

- Dependable attendance and punctuality

- Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

#### What You'll Get

- Full-time, year-round position

- Medical, dental, and vision benefits

- Paid Time Off and paid holidays

- 401(k) with company match

- Ongoing training and career growth opportunities

- Supportive team environment with opportunities to advance

#### Why Sila Heating, Cooling & Plumbing?

We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.

**Apply today and become part of the Sila Heating, Cooling & Plumbing team!**

---

Source: Sila's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/sila-customer-service-representative-b7a2fbdb-88e8-4419-8c5e-83e7414ccbc1