---
title: "Customer Service Representative"
company: "Sila"
company_url: "https://www.remjobs.works/companies/sila"
url: "https://www.remjobs.works/job/sila-customer-service-representative-345c5d0d-5374-4495-a2cd-046611dded1e"
apply_url: "https://jobs.lever.co/sila/1dfb47ee-4708-4f0e-9074-0c83b586ab09"
workplace: onsite
location: "Cherry Hill, NJ"
employment_type: full-time
seniority: mid
role: other
region: united-states
date_posted: 2026-09-17T20:45:59.289Z
first_seen_by_remjobs: 2026-09-17T21:14:11.748Z
---

# Customer Service Representative

**Sila** · Cherry Hill, NJ

Apply: https://jobs.lever.co/sila/1dfb47ee-4708-4f0e-9074-0c83b586ab09

## About Sila

Instantly settle your ACH transactions with ACHNow: Access RTP, FedNow, and Sila's unique instant settlement solution through a single API. Streamline your payment processes without juggling multiple APIs or speculating on the dominant rail. Leverage our extensive banking expertise and developer-focused design to enhance your payment operations today.

## About the role

### Customer Service Representative

**Allied Experts – Cherry Hill, NJ**

#### Join a Team That Makes a Difference

At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.

This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.

#### We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

- Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.

- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

- Paid Time Off

- 401(k) Plan with Company Match

- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

- Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.

- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

#### What You'll Do

- Convert incoming customer calls into booked service appointments

- Make outbound calls to existing customers to schedule appointments and follow up on service needs

- Deliver exceptional customer service while promoting Allied Experts’ services and solutions

- Resolve customer concerns professionally and efficiently

- Maintain accurate customer records and update information in company databases

- Communicate effectively with dispatch and management teams to ensure a seamless customer experience

- Participate in ongoing training and professional development opportunities

- Meet performance goals in a fast-paced, metrics-driven environment

#### What We're Looking For

- Previous customer service, call center, or dispatch experience preferred

- Strong communication and active listening skills

- Comfortable handling both inbound and outbound calls

- Sales experience or the ability to confidently recommend services is a plus

- Strong multitasking and organizational abilities

- Attention to detail and accuracy in data entry

- Ability to remain professional and positive in a fast-paced environment

- Self-motivated with a strong work ethic and team-first attitude

- Experience with ServiceTitan is preferred but not required

#### Why Join Allied Experts?

- Supportive team-oriented culture

- Paid training and opportunities for professional growth

- Stable, full-time opportunity with a growing company

- Fast-paced environment where your contributions make an impact

- Opportunity to develop customer service, communication, and sales skills

#### Work Environment

This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.

#### Schedule

This is a full-time position with a consistent schedule and opportunities for growth within the company.

---

Source: Sila's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/sila-customer-service-representative-345c5d0d-5374-4495-a2cd-046611dded1e