---
title: "Customer Care Specialist (German) - PART-TIME 20hrs/week"
company: "Rohlik"
company_url: "https://www.remjobs.works/companies/rohlik"
url: "https://www.remjobs.works/job/rohlik-customer-care-specialist-german-part-time-20hrs-week-853044cb-1a7f-4bca-90e9-19469bad4157"
apply_url: "https://jobs.ashbyhq.com/rohlik/b0be404a-910c-4b09-86d2-2e99d4786464"
workplace: hybrid
location: "Prague, Czech Republic"
employment_type: full-time
seniority: mid
role: customer-support
region: europe
date_posted: 2026-08-19T10:32:11.371Z
first_seen_by_remjobs: 2026-09-15T15:11:17.294Z
---

# Customer Care Specialist (German) - PART-TIME 20hrs/week

**Rohlik** · Prague, Czech Republic

Apply: https://jobs.ashbyhq.com/rohlik/b0be404a-910c-4b09-86d2-2e99d4786464

## About the role

At **Rohlik**, Customer Care is one of the reasons we’re a **love brand**. Customers regularly praise our service on social media — because we’re fast, human, and we actually care.

As a **Customer Care Specialist**, you’ll join us on a **part-time basis, 20 hours per week **(full time is also possible), and be on the front line of that experience. You’ll help customers via **phone, email and chat**, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.

#### Why this role is exciting

- You’ll represent a brand known for exceptional customer service — and help set the standard every day.

- You’ll work with real people and real situations — problem-solving, not scripts.

- You’ll handle both inbound and outbound communication, not just replies.

- You’ll join a team that supports each other and takes pride in doing things properly.

- Hybrid setup: After onboarding (typically 1–2 months), home office is possible — 3 days in the office, 2 days Home Office (for full time).

#### What you’ll do

- Communicate with customers through email, phone and chat (inbound and outbound)

- Resolve requests such as delivery time/address changes, item modifications, or contact detail updates

- Help customers when something goes wrong — late orders, delivery issues, complaints

- Coordinate with couriers to support successful and timely deliveries

- Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast

- Provide accurate information about products and services

- Capture customer feedback and share it to improve our service

- Use your authority to compensate complaints with credits within defined limits

- Contribute to a positive team atmosphere — Customer Care is a team sport

#### What we’re looking for

- Experience from customer service or customer-facing roles

- German is a must (advanced level) — written and spoken

- English OR Czech/Slovak is needed (written and spoken)

- Strong communication skills and a naturally customer-oriented approach

- Stress resilience and the ability to handle conflict situations calmly

- Quick learner, comfortable with basic tools (Google Workspace)

- You can think outside the box and find the best solution for the customer

- Willingness to work in shifts is required, the role may include work on weekends

#### What’s in it for you

- Fair reward - You’ll get a fixed salary and variable part. Great work is rewarded clearly and fairly.

- Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.

- Life, not just work - Hybrid setup: After onboarding (typically 1–2 months), 3 days in the office, 2 days Home Office. And unlimited paid vacation based on trust.

- Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.

- Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one.

- Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.

- Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on [Rohlik.cz](http://Rohlik.cz).

- Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card.

- A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.

- If this sounds like you…You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?

---

Source: Rohlik's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/rohlik-customer-care-specialist-german-part-time-20hrs-week-853044cb-1a7f-4bca-90e9-19469bad4157