--- title: "IT Desktop Admin (Manufacturing IT & End User Support)" company: "Rocket EMS" company_url: "https://www.remjobs.works/companies/rocket-ems" url: "https://www.remjobs.works/job/rocket-ems-it-desktop-admin-manufacturing-it-end-user-support-2b793c43-7292-44f4-9dad-ff1041fcd57d" apply_url: "https://job-boards.greenhouse.io/rocketems/jobs/4399385009" workplace: onsite location: "Carson City, NV" employment_type: unspecified seniority: mid role: customer-support region: united-states date_posted: 2026-09-09T14:26:31.000Z first_seen_by_remjobs: 2026-09-17T11:39:49.236Z --- # IT Desktop Admin (Manufacturing IT & End User Support) **Rocket EMS** · Carson City, NV Apply: https://job-boards.greenhouse.io/rocketems/jobs/4399385009 ## About the role ### IT Desktop Administrator **Manufacturing IT & End-User Support** **Reports to:** Senior IT Support Manager **Location:** 100% Onsite #### Position Summary We are seeking a hands-on **IT Desktop Administrator** to provide onsite technical support across office, manufacturing, and production environments. This role supports Windows endpoints, Microsoft cloud services, printers, IoT devices, IP cameras, network connectivity, and manufacturing production systems within a fast-paced SMT/PCBA manufacturing operation. This is a high-urgency, execution-focused support role. The ideal candidate is comfortable working directly with users, equipment, production systems, and infrastructure to quickly troubleshoot and resolve issues. This is not a ticket-routing role; it is a hands-on position focused on rapid issue resolution, production uptime, and strong onsite support. #### Key Responsibilities ##### End-User & Endpoint Support - Provide hands-on support for Windows 10/11 laptops, desktops, peripherals, and mobile devices. - Perform hardware builds, imaging, deployment, break/fix support, and device replacements. - Troubleshoot Windows OS issues, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, and remote access tools. - Support endpoint provisioning and device lifecycle management using Microsoft Intune, Entra ID, and Active Directory. - Assist with onboarding and offboarding, including account setup, device preparation, and access changes. ##### Manufacturing & Production Systems Support - Provide direct onsite IT support for SMT/PCBA manufacturing environments. - Support production systems, workstations, and equipment interfaces, including AXI, ViTrox, PLR workstations, V-One platforms, and related systems. - Troubleshoot machine-to-PC communication, software connectivity, system integrations, and production line issues. - Support production line setup, equipment onboarding, system upgrades, and operational readiness. - Work closely with engineering, operations, vendors, and IT teams to resolve production-impacting issues. - Prioritize restoration of production systems to minimize downtime. ##### IoT, IP Camera & Facility Technology Support - Maintain and troubleshoot IoT devices across manufacturing and facility environments. - Support IP camera systems, video streaming, surveillance infrastructure, and related network connectivity. - Troubleshoot device failures, streaming issues, connectivity problems, and network integration issues. - Coordinate with vendors and internal teams to improve device reliability and uptime. ##### Printer, Label Printer & Peripheral Support - Support network printers, local printers, label printers, and production printing systems. - Resolve print queue, driver, connectivity, configuration, and device issues. - Coordinate vendor repairs and maintenance when needed. ##### Network Infrastructure & Cabling - Provide onsite support for LAN connectivity, IP addressing, DNS, DHCP, switching, and physical network issues. - Perform basic network cabling tasks, including Ethernet cable installation, tracing, termination, replacement, and patching. - Troubleshoot patch panel, switch port, printer, IoT, endpoint, and production connectivity issues. - Support IT and OT segmented network environments. - Escalate complex infrastructure issues to network engineers while assisting with onsite troubleshooting. ##### Endpoint Automation & Systems Collaboration - Collaborate with endpoint automation and infrastructure teams to test, validate, and deploy endpoint solutions. - Support rollout and validation of Intune policies, Windows updates, patches, application deployments, and configuration changes. - Provide hands-on field feedback to improve endpoint stability, user experience, and deployment success. ##### Incident & Service Management - Own IT tickets in FreshService from intake through resolution. - Prioritize incidents based on user, business, and production impact. - Communicate clearly and promptly with users, stakeholders, and IT leadership. - Perform root cause analysis for recurring or high-impact issues. - Focus on rapid resolution first, with documentation completed after the issue is resolved. ##### Systems Administration & Compliance - Maintain Active Directory and Entra ID user and device records. - Manage endpoint compliance, configuration, and device health using Microsoft Intune. - Support Windows patching, updates, asset tracking, and endpoint standards. - Follow endpoint security, access control, patch compliance, and device hardening requirements. - Report and escalate suspicious activity or potential security incidents. ##### Documentation & Continuous Improvement - Maintain SOPs, troubleshooting guides, and support documentation. - Document recurring issues and resolutions. - Identify opportunities to reduce downtime, improve reliability, and streamline support processes. - Contribute to continuous improvement across IT support, manufacturing systems, and endpoint operations. #### Required Qualifications - 5–7 years of hands-on IT support experience in technical support, desktop support, systems support, or related roles. - Strong experience supporting Windows 10/11 environments. - Hands-on experience with: Microsoft Intune - Active Directory - Entra ID - Microsoft 365 - Outlook, Teams, SharePoint, and OneDrive - Experience with hardware builds, imaging, deployment, troubleshooting, and break/fix support. - Experience supporting network and local printers, including production or label printing systems. - Experience troubleshooting IoT devices, IP cameras, or similar connected devices. - Hands-on experience with network cabling and physical connectivity troubleshooting. - Strong understanding of networking fundamentals, including DNS, DHCP, IP addressing, LAN connectivity, and switching. - Experience using ITSM tools such as FreshService or similar platforms. - Comfortable working onsite daily in office and manufacturing environments. - Strong troubleshooting skills with a sense of urgency and ownership. #### Preferred Qualifications - Experience supporting SMT, PCBA, electronics manufacturing, or industrial production environments. - Experience supporting manufacturing production systems, test equipment, or machine-connected workstations. - Exposure to IT/OT environments or segmented manufacturing networks. - Basic scripting experience using PowerShell, batch scripting, or similar tools. - Advanced Intune experience, including Autopilot, compliance policies, configuration profiles, and application deployment. - Experience working with endpoint automation, imaging, or infrastructure teams. - Understanding of cybersecurity practices in manufacturing environments. #### Critical Success Factors - Strong onsite presence and responsiveness. - Ability to troubleshoot hands-on and resolve issues without unnecessary escalation. - High ownership of issues from intake through resolution. - Ability to support users, production teams, equipment, and infrastructure in a fast-paced environment. - Strong communication under pressure. - Production-aware mindset with a focus on uptime and operational continuity. - Reliable follow-through, accountability, and urgency. - Ability to build trust with users, operations, engineering, vendors, and IT teams. #### Work Environment - 100% onsite role supporting office, manufacturing floor, and production environments. - Frequent interaction with users, production equipment, IoT devices, printers, and infrastructure. - Fast-paced environment where downtime can directly impact operations. - Moderate physical activity required, including working around production areas and performing cabling-related tasks. - Occasional off-hours support, maintenance windows, or on-call support may be required. #### Ideal Candidate Profile The ideal candidate is a hands-on IT professional who takes ownership, moves quickly, and is comfortable troubleshooting directly at the source of the problem. This person is technically strong, production-focused, calm under pressure, and able to support both office users and manufacturing systems with urgency and accountability. Pay Range$80,000—$90,000 USD**ITAR/EAR Compliance:** Due to the nature of the work performed at Rocket EMS, this position may require access to export-controlled technical data or technology. The successful candidate must be eligible to access such information under applicable U.S. export-control laws or be eligible for any required government authorization. Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law. #zr --- Source: Rocket EMS's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/rocket-ems-it-desktop-admin-manufacturing-it-end-user-support-2b793c43-7292-44f4-9dad-ff1041fcd57d