---
title: "Customer Support Specialist"
company: "Roadie"
company_url: "https://www.remjobs.works/companies/roadie"
url: "https://www.remjobs.works/job/roadie-customer-support-specialist-d21651b5-457c-418a-9a7e-6e28c0a34fc9"
apply_url: "https://job-boards.greenhouse.io/roadie/jobs/8817719002"
workplace: remote
location: "REMOTE"
employment_type: unspecified
seniority: mid
role: customer-support
region: other
skills: ["salesforce"]
date_posted: 2026-09-17T19:35:27.000Z
first_seen_by_remjobs: 2026-09-19T22:14:34.907Z
---

# Customer Support Specialist

**Roadie** · REMOTE

Apply: https://job-boards.greenhouse.io/roadie/jobs/8817719002

## About Roadie

Roadie enables reliable local delivery for same-day and last-mile needs. Get fast, flexible, cost-effective shipping solutions. Schedule a delivery today!

## About the role

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit $2.

Our Support team is the front line of the Roadie experience, serving as the trusted first point of contact for our community. We’re looking for a **Customer Support Specialist **who thrives from helping people, brings strong communication and problem-solving skills, and genuinely puts the customer first. In this role, you’ll become an expert in our mobile and web-based tools, playing a critical part in keeping our logistics services running smoothly while delivering exceptional experiences to our users. This is a full-time role on a 5-day workweek, with schedules that may include evenings, weekends, and holidays- perfect for someone who enjoys flexibility and fast-paced, meaningful work.

**What You’ll Do**

- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members

- Address all customer concerns politely, using active listening skills to understand and confirm the information

- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience

- Proactively monitor in-progress deliveries and take corrective action when necessary

- Manage non-standard delivery situations with professionalism, empathy, and urgency

- Effectively use Salesforce and other internal tools to accurate log interactions and solve issues

- Collaborate with team members from various Roadie departments to ensure seamless delivery experience 

**What You Bring**

- 2+ year customer service experience, optimally with a technology or logistics company

- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities

- Able to quickly and efficiently problem solve and troubleshoot

- Comfortable with a fast-paced environment and changing requirements

- Ability to receive and implement feedback to continuously improve quality of support provided to customers

- Proactive and able to comfortably navigate through uncertainty and ambiguity

- Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends

- Experience with Salesforce, a plus! 

**Why Roadie? **

- Competitive total rewards package

- 100% company-paid health insurance for yourself

- 401(k) with company match

- Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!

- Remote-first environment

- Generous PTO

- Inclusive family leave policy that supports all new parents

- Paid Wellness Days in addition to Company holidays

- Monthly WFH stipend

- Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore

- The technology you need to get the job done

**This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S. **

---

Source: Roadie's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/roadie-customer-support-specialist-d21651b5-457c-418a-9a7e-6e28c0a34fc9