--- title: "Strategic Account Manager (New York)" company: "Reindeer" company_url: "https://www.remjobs.works/companies/reindeer" url: "https://www.remjobs.works/job/reindeer-strategic-account-manager-new-york-87cce178-5faf-495c-ab9c-97c46cff6c39" apply_url: "https://jobs.ashbyhq.com/reindeer-ai/145cc2ce-8b57-4a40-9635-a950f978e36c" workplace: hybrid location: "New York" employment_type: full-time seniority: mid role: sales region: united-states date_posted: 2026-09-16T05:50:06.677Z first_seen_by_remjobs: 2026-09-19T22:06:49.068Z --- # Strategic Account Manager (New York) **Reindeer** · New York Apply: https://jobs.ashbyhq.com/reindeer-ai/145cc2ce-8b57-4a40-9635-a950f978e36c ## About Reindeer Your operations team holds more knowledge than any tool has ever captured. Reindeer changes that. ## About the role We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact. We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in. We're a well-funded, early-stage startup building our** Account Management **team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently. #### Your Impact **Account Ownership and Growth** - Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion - Build and execute multi-year account plans aligned to customer objectives and company growth targets - Lead QBRs and executive engagements to align on customer business outcomes and value - Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business - Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals - Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders - Act as the primary point of contact and trusted advisor for your customers**Expansion & Revenue Growth** - Identify, shape, and close expansion opportunities across business units - Drive cross-sell and upsell with strong ROI positioning - Lead complex negotiations and deal execution - Build internal champions and multi-thread relationships**Retention & Renewals** - Own the full renewal cycle including forecasting and close - Identify churn risks early and drive mitigation plans - Communicate clear business value to secure renewals**Onboarding and Adoption** - Lead structured onboarding with cross-functional team to ensure fast time-to-value - Monitor adoption and proactively address gaps before they become risks - Partner with Solution Engineering, R&D and Product to support smooth implementation**Cross-functional Collaboration** - Translate customer feedback into actionable product insights - Be the voice of customer internally to ensure customer-centric culture - Help build repeatable playbooks for onboarding, QBRs, and renewals #### What It Takes - 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS - Proven quota carrier with clear retention and expansion ownership - Experience managing complex enterprise accounts and multi-stakeholder relationships - Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end - Executive presence and strong communication skills - Thrives in early-stage environments - Analytical and data-driven mindset - Solid understanding of AI concepts and enterprise applications #### Nice to Have - Experience in an early-stage or founding role - Specific experience with enterprise platforms or workflow automation - Domain expertise in Financial Services or Supply Chain industries #### Compensation The expected salary for this role is $220,000 to $290,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside the salary band are welcome to apply. --- Source: Reindeer's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/reindeer-strategic-account-manager-new-york-87cce178-5faf-495c-ab9c-97c46cff6c39