--- title: "Member Service Center Representative (Call Center)" company: "Redwood Credit Union" company_url: "https://www.remjobs.works/companies/redwood-credit-union" url: "https://www.remjobs.works/job/redwood-credit-union-member-service-center-representative-call-center-2288766a-7cf0-40b3-99ed-74c8f089ccb0" apply_url: "https://jobs.lever.co/redwoodcu/1c2bbfc0-8e57-4f5b-8a05-66b3085c5413" workplace: onsite location: "Santa Rosa, California" employment_type: part-time seniority: mid role: other region: united-states date_posted: 2026-08-21T16:41:17.848Z first_seen_by_remjobs: 2026-09-17T11:39:24.574Z --- # Member Service Center Representative (Call Center) **Redwood Credit Union** · Santa Rosa, California Apply: https://jobs.lever.co/redwoodcu/1c2bbfc0-8e57-4f5b-8a05-66b3085c5413 ## About the role Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions. **$2** **Service:** o Answer the telephone within established performance and service guidelines. o Complete phone transactions accurately and efficiently. o Disseminate and provide education of lending, CUSO and membership information to callers. o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance o Provide basic level technical support of our online and Mobile banking platforms o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards. **Sales & Efficiency:** o Attain individual and departmental goals and objectives as established in the MSC performance standards. o Cross-sells Credit Union products and services. o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures. **Support:** o Post and balance daily work and maintain proper documentation. o Utilize online manuals and knowledge repository as a resource o Complete departmental and back-office tasks as assigned including typing routine letters and/or documents. o Compile data and complete work related to departmental reports. o Maintain files, post records, make and check routine calculations o Perform all functions in a security conscientious manner. o Attend department meetings and contribute information as is appropriate. **Join us and discover why you'll love working at Redwood Credit Union! ** **$2** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 21 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ##### Minimum Qualifications: Knowledge, Skills and Abilities - Knowledge of modern office methods, practices and procedures. - Skill in the operation of a personal computer with Internet and Intranet access in a Windows environment. - Must possess demonstrated Member service skills. - Ability to cross-sell products and services to meet Member needs. - Ability to make mathematical computations. - Ability to type 40 words per minute. - Ability to communicate effectively both verbally and in writing. - Ability to establish and maintain effective working relationships with a diverse group of people. - Ability to work a rotating schedule which will include working on Saturdays. The ideal candidate has a** **combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of call center, retail or clerical experience in a customer service environment. **Compensation:** **Base starting range: $24.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential) ** *Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.* **Redwood Credit Union offers a robust benefits package to our eligible employees including:** • Competitive medical, dental, and vision insurance, mental health offerings • Employee performance incentive plan • Salary Advancement– Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! **RCU Discounts and Perks:** • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes! **Physical Requirements:** • Ability to talk on the phone • Ability to stand, bend, stoop, sit, walk, twist and turn. • Ability to lift up to 15 pounds. • Ability to use a computer keyboard and calculator. • Work environment is indoors; majority of the time is spent sitting at a desk. ***Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. ** Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer --- Source: Redwood Credit Union's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/redwood-credit-union-member-service-center-representative-call-center-2288766a-7cf0-40b3-99ed-74c8f089ccb0