--- title: "Principal Consultant - Onboarding and Delivery" company: "RecordPoint" company_url: "https://www.remjobs.works/companies/recordpoint" url: "https://www.remjobs.works/job/recordpoint-principal-consultant-onboarding-and-delivery-0045e7bd-a6d6-4e7a-8a66-17ec69754002" apply_url: "https://jobs.lever.co/recordpoint/6b1e65e0-a6df-4159-9157-605233ed01cc" workplace: hybrid location: "Sydney, NSW, Australia" employment_type: full-time seniority: principal role: customer-support region: asia-pacific salary: "A$170,000–A$180,000 per year" date_posted: 2026-09-11T07:12:01.219Z first_seen_by_remjobs: 2026-09-19T22:12:16.562Z --- # Principal Consultant - Onboarding and Delivery **RecordPoint** · Sydney, NSW, Australia Salary: A$170,000–A$180,000 per year Apply: https://jobs.lever.co/recordpoint/6b1e65e0-a6df-4159-9157-605233ed01cc ## About RecordPoint RecordPoint helps highly-regulated organisations govern data and AI at scale, with automated classification, lifecycle management, and full compliance visibility. ## About the role *RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.* *Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E). * *But there's more to us than the **what **we do — like the **who **behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of **continuously doing better. *** ##### Shape how the world governs information in the AI era RecordPoint sells governance for the AI era — and we run the company the way we tell the market to run. AI is core infrastructure here, used under human supervision, as a daily operating reality rather than a slide in a deck. As Principal Business Consultant you are the most senior individual contributor in our delivery model: the person customers trust with their hardest problems, and the person our consultants learn from. You sit where records management expertise, enterprise SaaS delivery, and applied AI meet — and you set the standard for all three. This is a build-and-lead role in a business moving fast. You won't inherit a finished playbook. You'll own it, improve it, and teach it. ##### Why this is the opportunity **Expertise that compounds.** You'll work across financial services, government, and critical-infrastructure customers in Australia, New Zealand, and North America — among the most complex, regulated information estates in the market. Every engagement extends your practice rather than repeating it. **AI-native from day one.** You'll use AI daily to accelerate discovery, charter design, and governance documentation — and help define how a professional-services function actually operates when AI is part of the team, not a bolt-on. Few roles let you build that muscle on real, regulated work. **Influence beyond your own accounts.** As a Practice Owner, the frameworks, patterns, and standards you define shape how the entire global Onboarding & Delivery function delivers — not just your engagements. **A real seat at the table.** You'll shape pre-sale feasibility, solution patterns, and quality-gate criteria alongside Sales, Product, and the RM Practice. ##### Working AI-native at RecordPoint The business is undergoing a rapid shift to AI-supported practice, organised around a single goal in People terms: attract and grow an AI-native workforce. This role is expected to help set that pace, not watch it happen. In practice: - Use AI to accelerate discovery, workshop preparation, and governance documentation so customers reach first value faster. - Draft charters, solution designs, and customer materials with AI, keeping a human quality gate on anything customer-facing. - Apply AI to analyse customer data estates and surface governance insights, under human validation. - Model responsible, supervised AI use to customers navigating their own AI governance journey, and design AI-aware onboarding approaches for customers with AI in scope. ##### What you'll own **Complex delivery, end to end.** Lead onboarding and post-Gate 2 configuration for our most complex, multi-stakeholder, multi-jurisdictional customers — from charter design through first value and beyond. Translate business requirements into scalable, maintainable solutions, reconciling what users ask for against true business need. **Practice and methodology.** Define the methodologies, standards, and advisory frameworks for data inventory and ROT analysis, classification, retention, and disposal governance — including audit standards and control models for regulated customers. Co-own retention and disposal quality with the RM Practice. **Solution architecture.** Design new solution patterns for non-standard requirements and evolve the pattern library with the Solutions & Architecture Specialist. Own the exception-handling approach and decision frameworks for the team. **Trusted advisor.** Advise senior customer stakeholders during delivery, influence their governance decisions, and deputise for the CSM in executive forums when required. **Uplift the function.** Coach consultants on dependency management, taxonomy quality, gate discipline, and artefact standards. Own functional onboarding playbook quality. Shape pre-sale assumptions, charter feasibility, and first-value definition, and lift handover standards across the team. **Function performance.** Define the time-to-first-value approach for the function, analyse blocker and velocity patterns, and drive continuous improvement of onboarding performance. ##### What you'll bring - Deep records management and information governance expertise — standards and frameworks, classification and retention design, defensible disposal, and audit-ready evidence — at a level where you set the standard others follow. - Substantial client-facing consulting experience as a trusted advisor to senior stakeholders, ideally in regulated markets (financial services, government, critical infrastructure). - A strong track record in SaaS implementation or functional onboarding, including connector deployment, metadata configuration, or integration tooling. - Proven ability to translate business goals into configurable, scalable solutions and to articulate ROI and success criteria to executives. - Demonstrated impact lifting others — mentoring, playbook or template ownership, or practice leadership. - Fluent, responsible use of AI in professional delivery work. ##### Highly regarded - Active contribution to RM and information governance forums (RIMPA, ARMA, IRMS, ASA) — speaking, writing, committee, or community participation. - Formal study or certification in Records Management, Information Management, or Business Information Systems. - Experience with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms. ##### Success in your first 12 months - Our most complex customers reach first value predictably — and you're the reason. - The frameworks, patterns, and standards you own are adopted across the function. - The consultants around you are visibly better at the craft. - AI is embedded in how you and your team deliver: faster, with quality held. **Know more:** By checking us out on all the usual platforms, and especially our About Us [https://www.recordpoint.com/about](https://www.recordpoint.com/about/) or our Life at RecordPoint blog: [https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint](https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint) **How to apply:** Click the 'apply now' button send us your CV. RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry. If you want to know what to expect from a RecordPoint application process, read more here: [https://www.recordpoint.com/careers](https://www.recordpoint.com/careers) **No recruiters please, we've got this one covered.** You will need to pass a police background check to be eligible for employment at RecordPoint. --- Source: RecordPoint's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/recordpoint-principal-consultant-onboarding-and-delivery-0045e7bd-a6d6-4e7a-8a66-17ec69754002