--- title: "Product Designer" company: "Pylon" company_url: "https://www.remjobs.works/companies/pylon" url: "https://www.remjobs.works/job/pylon-product-designer-999d519e-df22-4803-8725-573d835bda8b" apply_url: "https://jobs.ashbyhq.com/pylon-labs/c661a9b3-a15a-4992-bfcd-394e010a16dd" workplace: onsite location: "San Francisco" employment_type: full-time seniority: mid role: design region: united-states salary: "$170,000–$240,000 per year" date_posted: 2026-09-11T23:35:20.694Z first_seen_by_remjobs: 2026-09-15T15:51:33.626Z --- # Product Designer **Pylon** · San Francisco Salary: $170,000–$240,000 per year Apply: https://jobs.ashbyhq.com/pylon-labs/c661a9b3-a15a-4992-bfcd-394e010a16dd ## About Pylon Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,500+ B2B companies. ## About the role ### Pylon — the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We're also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/). **What you'll do** - Within your first 7 days, hand off designs to engineering - Dig into and understand customer problems/feedback - Collaborate with product and engineering throughout a project (no waterfall here) - Navigate both the problem and solution space with cofounders, our PM's, and your peers - Communicate differing opinions and make/facilitate constructive decisions - Think through the broad user flows for new features - Generate high fidelity mocks and think through UI/UX - Build up the design system alongside [Wendy](https://www.linkedin.com/in/wvang/), [Ben](https://www.linkedin.com/in/imbenstone/), [Natasha](https://www.linkedin.com/in/natashaputhukudy/) and [Oliver](https://www.linkedin.com/in/oliverruebener/) and engineering partners - Validate design choices with analytics**Requirements** - 3+ years of experience - Located in (or will relocate to) San Francisco and excited about working in-person - Very organized, hard working, and fast - An interest in tinkering with the product and suggesting improvements**Our perks** 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend **More about Pylon** **Funding:** Series B led by a16z and BCV ($51M total raised) **Founders:** [Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas) **Team:** Currently 90 and growing! **Additional Job details** The base salary range for this position is $170k - $240k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package. --- Source: Pylon's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/pylon-product-designer-999d519e-df22-4803-8725-573d835bda8b