---
title: "Customer Success Manager"
company: "Pylon"
company_url: "https://www.remjobs.works/companies/pylon"
url: "https://www.remjobs.works/job/pylon-customer-success-manager-5c28050a-14db-4cfc-8fff-8af00ed38e0e"
apply_url: "https://jobs.ashbyhq.com/pylon-labs/04dc90b1-874d-46e1-a9b0-b5892025d7b3"
workplace: onsite
location: "San Francisco"
employment_type: full-time
seniority: mid
role: customer-support
region: united-states
salary: "$100,000–$130,000 per year"
date_posted: 2026-09-23T21:35:32.203Z
first_seen_by_remjobs: 2026-09-23T21:37:50.427Z
---

# Customer Success Manager

**Pylon** · San Francisco

Salary: $100,000–$130,000 per year

Apply: https://jobs.ashbyhq.com/pylon-labs/04dc90b1-874d-46e1-a9b0-b5892025d7b3

## About Pylon

Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,500+ B2B companies.

## About the role

#### Pylon is the only agentic support platform, purpose-built for B2B companies.

For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We're also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/).

#### What you'll do

- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.

- Help grow a customer success motion and everything that comes with itWork with engineering to build tooling and process, and convey product feedback.

- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

- Identify customers who are not using the product as expected and engage with them

- Dogfood Pylon for our customer success processesYou'll be turned to for feedback and suggestion on features to add into the product!

#### Requirements

- 0-2 years of experience in a Customer Success or Account Management role

- BA/BS degree or equivalent practical experience from a reputable post-secondary college/university

- Strong technical background.

- Located in (or will relocate to) San Francisco and excited about working in-person

- Comfortable regularly interacting with customers over chat and video

- Able to dive deep into a customer's use case and business and recommend solutions to them

- Organized and hard working

- An interest in tinkering with the product and imagining new workflows

- Major bonus: able to create and play with data dashboards in analytics tools

#### Our perks

🍽 Lunch, dinner and snacks at the office

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 Retirement savings

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

✈️ Relocation and immigration support

**More about Pylon**

**Traction:** Have hundreds of paying customers and are growing fast

**Funding:** In addition to investment from [Y Combinator](https://www.linkedin.com/company/y-combinator/) and [General Catalyst](https://www.linkedin.com/company/general-catalyst/), [a16z](https://a16z.com/) we just announced our Series B ($51M total raised)

**Founders: **[Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas)

**Team: **Currently 100+ with a team of 9 CSMs and growing!

---

Source: Pylon's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/pylon-customer-success-manager-5c28050a-14db-4cfc-8fff-8af00ed38e0e