---
title: "Principal Customer Success Manager, Email"
company: "Postscript"
company_url: "https://www.remjobs.works/companies/postscript"
url: "https://www.remjobs.works/job/postscript-principal-customer-success-manager-email-48efd065-6f72-4995-88ce-cbc505e8f4c6"
apply_url: "https://job-boards.greenhouse.io/postscript/jobs/8659896002"
workplace: remote
location: "Remote"
employment_type: unspecified
seniority: principal
role: customer-support
region: other
date_posted: 2026-07-30T21:17:11.000Z
first_seen_by_remjobs: 2026-08-26T15:15:04.783Z
---

# Principal Customer Success Manager, Email

**Postscript** — Remote

Apply: https://job-boards.greenhouse.io/postscript/jobs/8659896002

## About Postscript

Engage with customers wherever they are. Postscript helps you build strong customer relationships across the entire buying experience. Start your free trial today.

## About the role

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.

Backed by Greylock and Y Combinator, fully remote since 2018.

Postscript is looking for a **Principal Customer Success Manager** to serve as our subject matter expert and internal champion for email strategy. This is not a traditional CSM role — it sits at the intersection of customer success, enablement, and program development. You'll operate as a strategic overlay across our email book of business while also doing the foundational work of building what a great email customer journey looks like at Postscript.

You'll carry a book of business while simultaneously building the playbooks and enablement materials that will scale what you learn to the broader CSM team. The right person has been a strong CSM, but has also led programs, built assets others use, and influenced strategy beyond their own accounts.

This is a fully remote position that can be based anywhere in the US or Canada.

##### Primary duties

**Own the Email Customer Experience****
**You'll be the primary CSM for our early email merchants — the ones helping us learn what good looks like. That means managing relationships, driving adoption, navigating ambiguity, and feeding what you learn directly into the frameworks others will eventually follow.

**Build the Email Customer Journey & Playbooks****
**You'll define what a successful email customer journey looks like at Postscript — from implementation through expansion — and turn that into repeatable, documented motions.

**Enable the CS Team****
**You'll partner with the enablement team to help build materials, training resources, and internal documentation that upskill the CS org based on your proposed email strategy.

**Product Feedback & Roadmap Influence****
**You'll be the connective tissue between the front lines and Product. That means clearly articulating adoption friction, the merchant impact of product gaps, and the downstream effect on retention — with enough specificity to actually influence roadmap prioritization.

**Data & Reporting****
**You're comfortable with data and own internal reporting on your book of business. You also leverage data-driven insights directly with customers to help them optimize and expand their email use case.

##### What We’ll Love About You

- You've been a strong, customer-facing CSM — ideally focused on email — and you've also built things: playbooks, training materials, onboarding programs, etc.

- You have a strong point of view on what good email strategy looks like for ecommerce brands

- You bring a project management mindset; you can hold a complex workstream together while still being present for customers

- You've worked in or alongside alpha/beta programs and helped them scale

- You communicate clearly (written, verbal) across multiple levels and teams

- You don't need a fully defined path to do great work — you're energized by building in ambiguous environments

##### What You’ll Love About Us

- Salary range of USD $117,000-$141,000 base plus variable compensation & significant equity (we do not have geo based salaries)

- High growth startup - plenty of room for you to directly impact the company and grow your career!

- Work from home (or wherever)

- Fun - We’re passionate and enjoy what we do

- Competitive compensation and opportunity for equity

- Flexible paid time off

- Health, dental, vision insurance
*For information about how we use your personal data, please see our U.S. Job Applicant [Privacy Notice](https://postscript.io/job-applicant-privacy-notice)*

*You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.*

---

Source: Postscript's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/postscript-principal-customer-success-manager-email-48efd065-6f72-4995-88ce-cbc505e8f4c6