---
title: "Professional Customer Support - Casual Hours"
company: "Pergolux"
company_url: "https://www.remjobs.works/companies/pergolux"
url: "https://www.remjobs.works/job/pergolux-professional-customer-support-casual-hours-d237d34f-ed3c-4225-9f6a-1f6ba33456c1"
apply_url: "https://jobs.ashbyhq.com/pergolux/444f41cc-8a3f-419b-bfac-c78c6363fcf0"
workplace: hybrid
location: "Sydney Office | Ingleburn"
employment_type: contract
seniority: mid
role: customer-support
region: asia-pacific
date_posted: 2026-09-09T20:12:52.763Z
first_seen_by_remjobs: 2026-09-19T22:11:16.018Z
---

# Professional Customer Support - Casual Hours

**Pergolux** · Sydney Office | Ingleburn

Apply: https://jobs.ashbyhq.com/pergolux/444f41cc-8a3f-419b-bfac-c78c6363fcf0

## About Pergolux

Entdecke langlebige Aluminium-Pergolen mit Lamellendach – perfekt für Terrasse & Garten, ganzjährig nutzbar, freistehend oder zur Wandmontage. Jetzt online kaufen!

## About the role

As a **Professional Customer Support - Casual Hours **you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. **PERGOLUX** is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

#### What You’ll Do

- Provide excellent customer service to both internal and external customers across multiple channels.

- Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.

- Maintain a professional and engaging phone manner to deliver great customer experiences.

- Manage competing priorities and stay highly organised in a fast-paced environment.

- Work collaboratively with a supportive team to elevate everyday service standards and team culture.

#### What You’ll Bring

- Proven experience successfully interacting with both internal and external customers.

- Strong communication skills with a confident, polite, and professional telephone manner.

- Excellent time-management abilities to juggle multiple priorities effectively.

- A composed, calm, and positive can-do attitude when managing challenging situations.

- Flexibility to work during school hours with full availability to work through school holidays.

#### Benefits

- An international work environment in a fast-growing company with plenty of development opportunities.

- Hybrid work model (80% on-site | 20% remote).

- Ergonomic workstations and modern laptops (Apple or Windows).

- Employee events (summer party, Christmas party, after-work gatherings).

- Access to the Corporate Benefits portal.

- Employee discounts on PERGOLUX products.

- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).

- A motivated and supportive team that helps each other.

- Strong focus on professional development and skill-building.

- Free drinks and snacks.

- Employee referral program.

#### How to Apply

If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the [PERGOLUX Career Page](https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE) and follow us on [PERGOLUX LinkedIn](https://de.linkedin.com/company/pergolux).

---

Source: Pergolux's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/pergolux-professional-customer-support-casual-hours-d237d34f-ed3c-4225-9f6a-1f6ba33456c1