---
title: "Head of Client Success, MENA"
company: "OpenFX"
company_url: "https://www.remjobs.works/companies/openfx"
url: "https://www.remjobs.works/job/openfx-head-of-client-success-mena-31870efa-2ecf-422f-86f6-cfb38d45da20"
apply_url: "https://job-boards.greenhouse.io/openfx/jobs/5424255008"
workplace: onsite
location: "UAE "
employment_type: unspecified
seniority: vp
role: other
region: middle-east-africa
date_posted: 2026-09-15T09:35:34.000Z
first_seen_by_remjobs: 2026-09-15T19:07:34.413Z
---

# Head of Client Success, MENA

**OpenFX** · UAE 

Apply: https://job-boards.greenhouse.io/openfx/jobs/5424255008

## About OpenFX

OpenFX delivers real-time cross-border FX payments with 90% faster settlement and 80% lower costs than traditional FX. Our global network enables 24/7 money movement.

## About the role

**About Us**

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced **Head of Client Success, MENA** to ensure the satisfaction and retention of our institutional clients, and to **build the client success team for the region.** As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

**Responsibilities & Expectations**

**Client Growth & Optimization**

- Analyze client trading data to identify opportunities for volume growth and cost savings.

- Create regular reviews showcasing platform value and optimization opportunities.

- Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

**Team Building & Leadership**

- Build and hire the MENA client success team, sequencing roles against regional growth.

- Set the operating rhythm: account planning cadence, coverage model, and escalation paths.

- Coach and develop the team, owning their performance and progression.

- This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.

**Operational Excellence**

- Manage smooth client ramping processes, including technical integration and training.

- Coordinate with internal teams to resolve any trading or settlement issues promptly.

- Provide regular reporting on client health metrics and growth opportunities.

- Collect and organize client feedback for product and service improvement.

**Trading Relationship Management**

- Serve as the primary point of contact for institutional clients' day-to-day FX trading needs

- Monitor client trading patterns, volumes, and pricing to ensure optimal execution.

- Work with trading teams to understand their workflows and identify efficiency opportunities.

**Must-Have Qualifications**

- 6+ years of experience in client-facing roles with financial services institutions

- 8+ years of overall professional experience.

- Strong understanding of FX markets, trading operations, and treasury workflows

- Experience in analyzing trading data and creating actionable insights

- Proven track record of growing institutional relationships

- Based in Dubai, with the right to work and willingness to travel across the GCC

**Nice-to-Have Qualifications**

- Experience with FX trading platforms or financial technology products

- Understanding of API integrations and trading system workflows

- Background in treasury operations or institutional trading

- Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA

- Existing relationships across regional exchange houses, MTOs or PSPs

**What Sets Great Candidates Apart**

- Ability to analyze trading patterns and identify optimization opportunities

- Strong project management skills for coordinating complex client implementations

- Experience working with both technical and business stakeholders

- Track record of growing institutional relationships through data-driven insights

- Holds margin under pressure rather than defaulting to discounting

- Advanced fluency with AI tools, applied as a core part of how you work

**What We Offer**

- Competitive compensation package, including equity in a high-growth company

- Opportunity to work on cutting-edge technology at a very fast-paced startup

- Collaborative and supportive work environment

- Professional development and growth opportunities

- Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

---

Source: OpenFX's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/openfx-head-of-client-success-mena-31870efa-2ecf-422f-86f6-cfb38d45da20