---
title: "Executive, Retail (Operations)"
company: "Ninja Van"
company_url: "https://www.remjobs.works/companies/ninja-van"
url: "https://www.remjobs.works/job/ninja-van-executive-retail-operations-b083f48f-7382-4948-a824-35ddb0822968"
apply_url: "https://jobs.lever.co/ninjavan/3c49445b-a47a-4ecb-a45e-bd259086ef08"
workplace: onsite
location: "Sarawak"
employment_type: full-time
seniority: mid
role: operations
region: other
skills: ["excel"]
date_posted: 2026-09-10T08:40:26.492Z
first_seen_by_remjobs: 2026-09-15T16:26:22.216Z
---

# Executive, Retail (Operations)

**Ninja Van** · Sarawak

Apply: https://jobs.lever.co/ninjavan/3c49445b-a47a-4ecb-a45e-bd259086ef08

## About Ninja Van

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## About the role

##### Job Purpose

To manage and monitor the day-to-day operations of Pick-Up Drop-Off (PUDO) services across East Malaysia, ensuring operational efficiency, partner satisfaction, and service quality. The role will also support problem-solving, process improvement, partner management, and the onboarding of new PUDO partners.

##### Key Responsibilities

**1. PUDO Operations**

- Monitor and manage daily PUDO operations across the assigned region.

- Attend to requests and operational matters raised by PUDO partners through WhatsApp and other communication channels.

- Coordinate with internal stakeholders, including Customer Service, Warehouse, Sales, and Key Account Management, to resolve operational issues.

- Escalate issues to the relevant teams and follow through until resolution.

- Ensure compliance with all relevant SOPs and Work Instructions.

- Monitor operational performance and identify areas for improvement.

**2. Fleet Operations**

- Assign daily deliveries to PUDO partners through zonal or manual routing.

- Support partners with daily operational activities, including:

Parcel sorting

- Van inbound

- Lat/Long parcel management

- PET ticket creation

- Route monitoring

- Route inbound

- COD banking and reporting

- Ensure timely COD remittance and accurate reporting.

- Ensure compliance with relevant Fleet Operations SOPs and Work Instructions.

**3. PUDO Partner Acquisition & Onboarding**

- Identify and evaluate potential PUDO partners within the assigned region.

- Conduct market research to identify suitable partnership opportunities.

- Initiate contact and build relationships with prospective partners.

- Support partnership discussions and negotiations.

- Conduct onboarding sessions for new partners, including training and operational guidance.

- Ensure new partners are smoothly integrated into the company's PUDO network.

**4. Partner Relationship Management**

- Serve as a key point of contact for assigned PUDO partners.

- Build and maintain strong, professional relationships with partners.

- Conduct regular check-ins to understand partner needs and address concerns.

- Provide timely support and guidance on operational matters.

- Work with partners to identify growth opportunities and address operational challenges.

- Maintain high partner satisfaction and support partner retention.

**5. Training & Partner Support**

- Develop and deliver relevant training and product knowledge sessions for PUDO partners.

- Provide ongoing operational support and guidance.

- Monitor partner performance and identify areas requiring improvement.

- Provide coaching and recommendations to improve partner productivity and service quality.

**6. Data Analysis & Continuous Improvement**

- Analyse operational data and performance trends to identify issues and improvement opportunities.

- Use data to support operational decision-making and improve turnaround time, service quality, and cost efficiency.

- Support the development and testing of new operational processes and services.

- Recommend improvements to existing processes and SOPs where required.

##### Key Requirement

- Good written and verbal communication skills in English.

- Strong interpersonal and relationship-building skills.

- Analytical and problem-solving skills.

- Proficient in Microsoft Excel and comfortable working with operational data.

- Familiarity with data visualisation tools such as Metabase or Redash is an advantage.

- Able to work independently and collaboratively in a fast-paced environment.

- Proactive, organised, responsible, and able to take ownership of assigned responsibilities.

- Strong initiative and persistence in following through on issues and tasks.

---

Source: Ninja Van's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/ninja-van-executive-retail-operations-b083f48f-7382-4948-a824-35ddb0822968