---
title: "Signature Concierge"
company: "Neko Health"
company_url: "https://www.remjobs.works/companies/neko-health"
url: "https://www.remjobs.works/job/neko-health-signature-concierge-27b88535-0be8-45e3-8497-fffc678c3444"
apply_url: "https://jobs.ashbyhq.com/neko-health/4c07d951-611c-4312-aa29-31950fa7f440"
workplace: hybrid
location: "Miami"
employment_type: full-time
seniority: mid
role: customer-support
region: united-states
salary: "$100,800–$123,200 per year"
date_posted: 2026-09-04T11:12:34.366Z
first_seen_by_remjobs: 2026-09-04T17:43:05.049Z
---

# Signature Concierge

**Neko Health** · Miami

Salary: $100,800–$123,200 per year

Apply: https://jobs.ashbyhq.com/neko-health/4c07d951-611c-4312-aa29-31950fa7f440

## About Neko Health

The Neko Health Scan checks your heart, skin, blood, and metabolic health in one hour, with results explained by a clinician. Clinics across the UK.

## About the role

##### Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. 

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

**Role purpose**

Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.

**What you'll be deliver in the first 6-12 months **

- Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.

- A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.

- Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.

- Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.** Requirements**

• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment

• Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience

• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys

• Demonstrated ability to manage sensitive member information with discretion and professionalism

• Proactive mindset — anticipates member needs and resolves issues before they surface

• Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)

• Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff

**Preferred**

• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity

• Language skills or cultural sensitivity, beneficial for supporting Signature members across markets

• Familiarity with healthcare environments or regulated service settings

• Experience contributing to process documentation, SOPs, or playbook development

---

Source: Neko Health's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/neko-health-signature-concierge-27b88535-0be8-45e3-8497-fffc678c3444