---
title: "Hospitality Manager"
company: "National Lutheran Communities & Services"
company_url: "https://www.remjobs.works/companies/national-lutheran-communities-services"
url: "https://www.remjobs.works/job/national-lutheran-communities-services-hospitality-manager-14169683-8a10-460f-8524-24c7b240425f"
apply_url: "https://job-boards.greenhouse.io/nationallutheraninc/jobs/4408214009"
workplace: onsite
location: "400 Clocktower Ridge Drive | Winchester, VA 22603"
employment_type: unspecified
seniority: mid
role: other
region: united-states
date_posted: 2026-09-16T16:45:06.000Z
first_seen_by_remjobs: 2026-09-16T16:49:08.484Z
---

# Hospitality Manager

**National Lutheran Communities & Services** · 400 Clocktower Ridge Drive | Winchester, VA 22603

Apply: https://job-boards.greenhouse.io/nationallutheraninc/jobs/4408214009

## About the role

### Hospitality Manager

#### Create Exceptional Experiences. Lead with Heart.

At **The Village at Orchard Ridge**, we believe hospitality is more than service. It is about creating meaningful experiences, building relationships, and helping residents feel truly at home. We are seeking a dynamic and service-focused **Hospitality Manager** to lead hospitality operations, elevate resident satisfaction, and foster a welcoming, engaging community environment.

If you are passionate about customer service, relationship building, and creating memorable experiences while leading a dedicated team, this is an exciting opportunity to make a meaningful impact every day.

#### What You'll Do

As the Hospitality Manager, you will serve as a key ambassador for the resident experience, ensuring exceptional service standards across the community. Responsibilities include:

- Lead and oversee hospitality programs, services, and resident engagement initiatives.

- Build strong relationships with residents, families, guests, and team members.

- Respond to resident inquiries and concerns promptly and professionally.

- Coordinate special events, celebrations, and community activities that enhance resident satisfaction.

- Collaborate with department leaders to deliver seamless service and exceptional experiences.

- Recruit, train, coach, and develop hospitality team members.

- Monitor service quality and implement improvements to enhance resident experiences.

- Support move-ins and orientation activities to ensure a warm welcome for new residents.

- Maintain accurate records, reports, and resident feedback data.

- Foster a culture of hospitality, professionalism, and person-centered service excellence.

#### What We're Looking For

- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.

- Minimum of 3 years of experience in a front-of-house management role within hospitality, senior living, dining services, hotel operations, or a related customer service environment.

- Strong leadership skills with the ability to motivate, coach, and effectively manage a team.

- Excellent communication and interpersonal skills with a strong focus on customer service, resident satisfaction, and relationship building.

- Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.

- Proficiency with point-of-sale (POS) systems and computer applications, including Microsoft Office.

- Experience coordinating and executing catering events, including consulting with residents, families, and clients to plan successful events and special occasions.

- Flexible and adaptable, with the ability to respond to the changing needs of residents, guests, and team members.

- Demonstrated professionalism, sound judgment, and strong communication skills.

- Demonstrated success leading teams and delivering exceptional customer experiences.

- Excellent communication, organizational, and problem-solving skills.

- Ability to read and speak English.

#### Compensation & Benefits

**Salary Range:** **$55,000 - $70,000 annually**, with final compensation based on experience, qualifications, and demonstrated skills.

**Our Comprehensive Benefits Include:**

- Earn up to 5 weeks of PTO in your first year!

- 403(b) retirement plan with employer matching

- Medical, dental, and vision insurance plans

- Employer-paid life and disability insurance

- Pet insurance to keep your furry friends happy

- Team member recognition programs and discounted meals

- Up to $4,000 annual tuition reimbursement to support your continued education

#### Why Join The Village at Orchard Ridge?

At The Village at Orchard Ridge, you'll be part of a team dedicated to enriching the lives of older adults through exceptional service, meaningful connections, and compassionate care. Every interaction is an opportunity to create a sense of belonging and make a lasting difference in the lives of our residents.

**Bring your passion for hospitality, leadership, and service excellence to a community where your work truly matters. Apply today!**

#TVOR123

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Source: National Lutheran Communities & Services's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/national-lutheran-communities-services-hospitality-manager-14169683-8a10-460f-8524-24c7b240425f