---
title: "IT Support Specialist (PH)"
company: "Moxie"
company_url: "https://www.remjobs.works/companies/moxie"
url: "https://www.remjobs.works/job/moxie-it-support-specialist-ph-7f6c30a8-ca44-410c-a68a-38e27cd6b77f"
apply_url: "https://jobs.ashbyhq.com/moxie/97b464c8-bdf0-4ea0-a30e-6a6fcf2dd326"
workplace: remote
location: "Remote - Philippines"
remote_scope: "Philippines"
employment_type: full-time
seniority: mid
role: devops-infrastructure
region: asia-pacific
salary: "$10–$12 per hour"
date_posted: 2026-08-24T17:24:19.615Z
first_seen_by_remjobs: 2026-09-19T22:06:19.471Z
---

# IT Support Specialist (PH)

**Moxie** · Remote - Philippines

Salary: $10–$12 per hour

Apply: https://jobs.ashbyhq.com/moxie/97b464c8-bdf0-4ea0-a30e-6a6fcf2dd326

## About Moxie

Moxie offers all-in-one software, services, and coaching for medspas—streamline compliance, marketing, client management, and more with Moxie.

## About the role

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

#### IT Support Specialist (IC3)

We're looking for an IT Support Specialist to own access provisioning, help desk operations, and device management across Moxie — keeping our infrastructure and tooling running smoothly as we scale.

You'll also be stepping into a role with real autonomy: you'll build the documentation and processes that let IT scale without adding chaos, and you'll be a trusted first line of defense that frees up senior leadership to focus on compliance and security work. Moxie is on the path to SOC2/HIPAA certification, and this role plays a direct part in getting us there — every access request you process and every runbook you write becomes part of an audit-ready system of record.

**Our objectives for the role**

- Fully own the access request queue — from intake and manager-approval validation through provisioning and closure — and become the primary point of contact for IT help desk requests across the company

- Build and maintain IT runbooks and documentation that measurably reduce repeat ticket volume, rather than just resolving issues one at a time

- Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup

- Improve access provisioning and ticket resolution times while maintaining complete, audit-ready documentation for compliance readiness

- Partner closely with Technical Operations, People, and Finance to flag systemic issues, policy gaps, and tooling improvements — and surface any unusual access patterns that could signal a security risk**We're looking for:**

- Hands-on experience with workplace IT operations — ticketing systems, device management/MDM tools, identity and access management, and cloud infrastructure — and the ability to get comfortable quickly in a new stack

- Strong judgment under ambiguity: you know when a request is routine versus when it needs escalation, particularly around sensitive data access, and you don't guess when the stakes are high

- A track record of turning repeated manual work into documentation or process that actually reduces future ticket volume, not just documentation for its own sake

- Comfort owning a queue independently, with minimal oversight, while still surfacing problems, gaps, and risks proactively rather than letting them sit

- Clear, calm communication with people across the company who are not technical, especially when something is broken and someone's blocked**Why Join Us?**

- This is real ownership: you'll be the operational backbone of IT at a fast-growing company, not one of several people sharing a queue

- Deep exposure to a modern SaaS infrastructure stack, with a front-row seat to a company building toward SOC2/HIPAA certification

- A path to grow into a senior IT or security operations role as Moxie scalesAt Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: **act as owners, give more than we take, move with speed and care, and simplify and learn every day.**

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

---

Source: Moxie's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/moxie-it-support-specialist-ph-7f6c30a8-ca44-410c-a68a-38e27cd6b77f