--- title: "IT Program Manager (f/m/d)" company: "Moss" company_url: "https://www.remjobs.works/companies/moss" url: "https://www.remjobs.works/job/moss-it-program-manager-f-m-d-7c037a52-ebdd-42b5-a925-cb569b8ded59" apply_url: "https://jobs.ashbyhq.com/moss/9a6c3c3f-fbbd-41c8-b107-482a680d7ea9" workplace: hybrid location: "Berlin" employment_type: full-time seniority: mid role: operations region: europe date_posted: 2026-08-26T09:25:18.910Z first_seen_by_remjobs: 2026-08-27T09:27:30.871Z --- # IT Program Manager (f/m/d) **Moss** — Berlin Apply: https://jobs.ashbyhq.com/moss/9a6c3c3f-fbbd-41c8-b107-482a680d7ea9 ## About Moss Moss is building the real-time semantic search runtime for conversational and multimodal AI. Our system enables voice agents, copilots, and chat interfaces to retrieve, reason, and respond in sub-10 ms, delivering the responsiveness that makes AI interactions feel truly natural. If you’ve ever built a conversational or voice AI product, you’ve felt the lag. That moment when an agent pauses and the illusion of intelligence breaks. The bottleneck is almost always retrieval. Each query hops across networks and databases, adding delay and cost. Moss eliminates that gap by keeping retrieval close to where the agent runs. Moss runs natively across browsers, mobile devices, and servers with an optimized vector index built in Rust and WebAssembly. It enables teams to build AI products that feel instant, contextual, and adaptive. The experiences that sustain engagement and unlock new kinds of interaction. For our customers, this translates into tangible business value: stronger user retention, higher conversion, and entirely new product categories made possible by real-time understanding. Moss is already powering production pilots across voice AI and developer platforms, achieving sub-10 ms retrieval and 70–90% token savings compared to traditional pipelines. ## About the role **At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.** **Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by **[Sifted’s Rising 100](https://sifted.eu/rankings/b2b-saas-rising-100-2024)** and **[LinkedIn's Top Startups](https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/)**, we’re here to help propel your career and together, make Moss a lasting success.** We're hiring an IT Program Manager who will be at the centre of how Moss buys, manages and eventually retires technology. You'll own the vendor and contract landscape, steer the Tech Operations budget, and lead the company-wide platform migrations and consolidations that come a few times a year. You'll report to the CISO and work closely with our Tech Operations engineers and Information Security team, alongside Legal, People Ops and FP&A, across a technology estate spanning 350 people and five offices. **Your responsibilities** - Own vendor and contract negotiations across Moss's SaaS, tooling, infrastructure and connectivity providers, running competitive evaluations to build commercial leverage and maintaining the renewal calendar and contract repository - Plan and steer the Tech Operations budget, creating cost transparency per team and driving licence right-sizing, optimisation and consolidation across the tool estate - Partner with teams across Moss to understand how tools are actually used, matching licence tiers to real usage and deciding which overlapping tools to keep based on what genuinely serves people, not just cost - Drive down the number of tools Moss runs by finding shadow IT, bringing it into the process or consolidating it, and owning retirement work together with Information Security - Lead company-wide technology migrations and retirements end to end, from business case and migration plan through cutover, communication and training - Bring structure to how work reaches Tech Operations, building a clear intake process and owning the KPIs and monthly management reporting for the domain - Work with Legal on contracts and DPAs and with People Ops on joiners and leavers, owning the commercial relationship and negotiation for the vendors in your portfolio within Moss's existing Vendor Management framework**About you** - Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management, ideally gained in a scaling company - Proven experience negotiating with vendors and providers, including on service levels and cost - Experience leading at least one company-wide tool migration or consolidation end to end, including decommissioning the old system - A hands-on IT background, enough to keep essential services running from documented runbooks in an emergency - AI is core to how we work. We expect someone with an "AI Driver" toolkit: measurable, real-workflow AI use with concrete before/after impact, ideally including built automations or agents (n8n, Claude skills, or similar). - German at C1 or above, prior experience in a regulated environment (financial services, payments or e-money), exposure to ISO 27001, SOC 2 or DORA, or an ITIL/IAITAM qualification are all a plusIn addition, here are the skills and attributes we are looking for: - A talent for moving things forward through clarity and good process rather than hierarchy - Comfortable owning commercial outcomes inside a governance framework someone else owns - Genuine curiosity about how other teams work, and translating that into better commercial calls than a dashboard would - A structured, documentation-friendly way of working, with an instinct for turning manual work into something that runs itself**About Moss** Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. Founded in Berlin and used by more than 5,000 businesses including Flink, Schufa, Gusto and Auto1, Moss has raised €200+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. Moss is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star and Portage. We have a team of 300+ people from 50+ nationalities in 5 offices across Europe. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's **what else to expect:** - Top-of-market compensation package, including equity. - Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. - Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.*Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).* ***By applying for the above position, you will confirm that you have reviewed and agreed to our ***[Data Privacy Policy](https://www.getmoss.com/privacy-policy)***.*** --- Source: Moss's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/moss-it-program-manager-f-m-d-7c037a52-ebdd-42b5-a925-cb569b8ded59