--- title: "Account Manager (f/m/d)" company: "Moss" company_url: "https://www.remjobs.works/companies/moss" url: "https://www.remjobs.works/job/moss-account-manager-f-m-d-015e386c-8d67-4c8c-8cc0-175767a8c629" apply_url: "https://jobs.ashbyhq.com/moss/c17bdb8a-86b5-41ba-9c23-f8548269614a" workplace: hybrid location: "Berlin" employment_type: full-time seniority: mid role: sales region: europe date_posted: 2025-04-07T15:35:42.956Z first_seen_by_remjobs: 2026-08-27T09:27:30.871Z --- # Account Manager (f/m/d) **Moss** — Berlin Apply: https://jobs.ashbyhq.com/moss/c17bdb8a-86b5-41ba-9c23-f8548269614a ## About Moss Moss is building the real-time semantic search runtime for conversational and multimodal AI. Our system enables voice agents, copilots, and chat interfaces to retrieve, reason, and respond in sub-10 ms, delivering the responsiveness that makes AI interactions feel truly natural. If you’ve ever built a conversational or voice AI product, you’ve felt the lag. That moment when an agent pauses and the illusion of intelligence breaks. The bottleneck is almost always retrieval. Each query hops across networks and databases, adding delay and cost. Moss eliminates that gap by keeping retrieval close to where the agent runs. Moss runs natively across browsers, mobile devices, and servers with an optimized vector index built in Rust and WebAssembly. It enables teams to build AI products that feel instant, contextual, and adaptive. The experiences that sustain engagement and unlock new kinds of interaction. For our customers, this translates into tangible business value: stronger user retention, higher conversion, and entirely new product categories made possible by real-time understanding. Moss is already powering production pilots across voice AI and developer platforms, achieving sub-10 ms retrieval and 70–90% token savings compared to traditional pipelines. ## About the role **At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.** **Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by **[Sifted’s Rising 100](https://sifted.eu/rankings/b2b-saas-rising-100-2024)** and **[LinkedIn's Top Startups](https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/)**, we’re here to help propel your career and together, make Moss a lasting success.** Join our **Customer Success** team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success. **Your responsibilities** Here's a bit more on what you can expect to be doing day-to-day: - Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features. - Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts. - Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals. - Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features. - Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.**About you** We think you’ll need the following experience and qualifications to succeed in the role: - Proven experience in a proactive commercial-centric role, ideally in a B2B setting. - Prior experience with upselling products and product features to existing clients. - Fluent in both German (C2) and English (C1).In addition, here are the skills and attributes we are looking for: - Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience. - Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons. - Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner. - Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo. - Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.**About Moss** Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. Founded in Berlin and used by more than 5,000 businesses including Flink, Schufa, Gusto and Auto1, Moss has raised €200+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. Moss is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star and Portage. We have a team of 300+ people from 50+ nationalities in 5 offices across Europe. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's **what else to expect:** - Top-of-market compensation package, including equity. - Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. - Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.*Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).* ***By applying for the above position, you will confirm that you have reviewed and agreed to our ***[Data Privacy Policy](https://www.getmoss.com/privacy-policy)***.*** --- Source: Moss's own career page, read by RemJobs. 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