--- title: "Senior Technical Account Manager (Federal)" company: "Mattermost" company_url: "https://www.remjobs.works/companies/mattermost" url: "https://www.remjobs.works/job/mattermost-senior-technical-account-manager-federal-1a715327-6407-4342-bcec-bb0759ebac89" apply_url: "https://job-boards.greenhouse.io/mattermost/jobs/5422430008" workplace: onsite location: "United States" employment_type: unspecified seniority: senior role: customer-support region: united-states skills: ["docker", "jira", "kubernetes", "linux", "nodejs", "python", "terraform"] date_posted: 2026-09-11T21:12:31.000Z first_seen_by_remjobs: 2026-09-11T21:30:39.896Z --- # Senior Technical Account Manager (Federal) **Mattermost** · United States Apply: https://job-boards.greenhouse.io/mattermost/jobs/5422430008 ## About Mattermost Mattermost provides secure collaboration for technical and operational teams that work in environments with complex nation-state level security and trust requirements. We serve technology, public sector, national defense and financial services industries with customers ranging from tech giants, to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world. Our self-hosted and cloud offerings provide team messaging, file sharing, integrations, audio and screen share, workflow automation and project management on an open source platform deployed by the world’s most secure and mission critical organizations. We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages. ## About the role Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. To learn more, visit [www.mattermost.com](http://www.mattermost.com/)Mattermost is seeking a **Senior ****Technical Account Manager (TAM)** to serve as a trusted technical advisor to our **U.S. Federal and enterprise customers**. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in **mission-critical and high-security environments**. You will combine expertise in **infrastructure, cybersecurity, and DevSecOps** with strong customer engagement and project leadership skills. As a strategic partner, you will bridge **engineering, product, and customer teams**, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence. #### Key Responsibilities ##### Customer Success & Secure Solution Delivery - Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers - Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments - Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2 - Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools - Provide proactive technical guidance to minimize operational risk and ensure long-term platform success ##### Technical Leadership & Advocacy - Serve as the primary technical point of contact for assigned accounts - Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs - Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations - Participate in internal reviews to improve onboarding methodologies and deployment best practices ##### Communication & Stakeholder Management - Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context - Build trusted relationships that drive adoption, expansion, and long-term customer success - Maintain detailed records of architectural decisions, deployment strategies, and customer feedback #### Required Qualifications - Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role - Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure - Hands-on scripting or development experience with Python, Go, Node.js, or similar languages - Strong understanding of cybersecurity principles and secure system architecture - Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.) - Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements - Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders - Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. - This role may require the candidate to obtain and maintain a U.S. government security clearance in the future. - Applicants must therefore be U.S. citizens and eligible to obtain a security clearance #### Preferred Qualifications - Experience working with U.S. Federal agencies, defense organizations, or regulated industries - Familiarity with IT Service Management (ITSM) frameworks - Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001 - Experience with secure collaboration platforms or open-source technologies - Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments - Experience working in a startup or high-growth SaaS environment **Compensation** Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. **Target Salary Range:** $125,000 - $165,000 USD plus commission **U.S. Eligibility & Compliance** This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit[ Security Clearances — United States Department of State](https://www.state.gov/securityclearances) Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the[ Bureau of Industry and Security](https://www.bis.doc.gov/) and the[ Directorate of Defense Trade Controls](https://www.pmddtc.state.gov/). * * Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist. --- Source: Mattermost's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/mattermost-senior-technical-account-manager-federal-1a715327-6407-4342-bcec-bb0759ebac89