---
title: "Customer Support Specialist with German"
company: "Lodgify"
company_url: "https://www.remjobs.works/companies/lodgify"
url: "https://www.remjobs.works/job/lodgify-customer-support-specialist-with-german-c0a13b4e-3da6-4ee4-a877-2ede1297dd1d"
apply_url: "https://jobs.lever.co/lodgify/1cfde239-75e3-42ce-a632-f4e3cb0839f0"
workplace: remote
location: "LATAM"
remote_scope: "LATAM"
employment_type: contract
seniority: mid
role: customer-support
region: latin-america
date_posted: 2024-10-08T08:45:51.826Z
first_seen_by_remjobs: 2026-09-15T16:34:53.039Z
---

# Customer Support Specialist with German

**Lodgify** · LATAM

Apply: https://jobs.lever.co/lodgify/1cfde239-75e3-42ce-a632-f4e3cb0839f0

## About the role

**⭐** **Who we are**
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. 
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
**⭐ Role Overview**

Join Lodgify as a German-speaking **Customer Support Specialist** and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.

#####

##### ⭐ How will you make an impact?

- Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.

- Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.

- Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.

- De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.

- Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.

- Maintain precise documentation and share insights that elevate our customer support knowledge base.

##### ⭐ What makes you a great fit?

- Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.

- Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.

- Strong technical aptitude with a knack for logical troubleshooting and problem-solving.

- Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.

- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.

- A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
**Why you’ll love us:***You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.*
**What's in it for you?**
🌎 The freedom to work from home.💰Salary in EUR/USD!🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.💟 Great culture & working environment with an international team of over 60 different nationalities.🤑 Boost your earning potential with our referral program that offers paid compensation.📈 Dive into a career adventure with endless opportunities for growth and development.💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
**So, what are you waiting for? *****Apply now!***$2

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Source: Lodgify's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/lodgify-customer-support-specialist-with-german-c0a13b4e-3da6-4ee4-a877-2ede1297dd1d