---
title: "Customer Success Manager"
company: "Kenko"
company_url: "https://www.remjobs.works/companies/kenko"
url: "https://www.remjobs.works/job/kenko-customer-success-manager-dba011ec-f4c7-4247-8e13-3248cd4103b1"
apply_url: "https://jobs.lever.co/kenko/970b5c5f-ef8f-4b1a-b968-a49bd2baeb7d"
workplace: onsite
location: "Bangalore"
employment_type: full-time
seniority: mid
role: customer-support
region: india
date_posted: 2026-09-02T09:04:49.336Z
first_seen_by_remjobs: 2026-09-04T17:42:24.916Z
---

# Customer Success Manager

**Kenko** · Bangalore

Apply: https://jobs.lever.co/kenko/970b5c5f-ef8f-4b1a-b968-a49bd2baeb7d

## About the role

##### About Kenko

Kenko is an **AI-first SaaS company** transforming how fitness and wellness businesses operate and grow.

We're backed by industry leaders from **Meta, GitLab, and Freshworks** and have raised **$3.2M in venture funding**. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact.

##### About the Role

As an **Account Manager / Customer Success Manager**, you will be a highly **customer-facing role**, owning the journey from **successfully live → successful, retained, and growing**.

You'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes.

You'll combine **customer relationships, data, product knowledge, and commercial thinking** to help customers succeed.

You'll also work closely with **Product, Engineering, Support, Sales, and Marketing** to represent the customer's voice and drive action internally.

This is a role for someone who enjoys **customers, data, software, problem-solving, and making an impact.**

##### Role Details

- Location: Bengaluru, India — In-office

- Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours

- Role type: Full-time

- Function: Post-Sales / Customer Success

##### What You'll Own

- Own the long-term relationship and success of a portfolio of customers.

- Build trusted, consultative relationships with business owners and operators.

- Monitor customer health, adoption, engagement, and business outcomes.

- Identify churn risks and proactively create plans to address them.

- Use customer and product data to identify risks, opportunities, and areas for improvement.

- Help customers discover new ways to use Kenko and drive deeper product adoption.

- Translate customer feedback into clear, actionable insights for Product and other teams.

- Work cross-functionally to solve customer problems and drive initiatives to completion.

- Identify patterns across customers and turn them into better processes and playbooks.

##### What We're Looking For

- 2+ years of experience in Customer Success, Account Management, or another consultative customer-facing role, preferably in SaaS.

- Experience working in a fast-paced environment with meaningful ownership.

- Strong customer-facing and consultative communication skills—you can uncover problems, challenge assumptions, influence decisions, and build trust.

- Strong analytical skills and genuine comfort with data and metrics.

- Genuine curiosity about AI, SaaS, and software. You enjoy learning products deeply and understanding how they create value.

- Strong commercial awareness and an understanding of the relationship between customer value and retention.

- Excellent cross-functional communication and the ability to influence without authority.

- A customer-first mindset, high ownership, and a bias toward action.

- Ability to manage multiple customers and priorities while staying proactive.

##### What You'll Get at Kenko

- Real ownership: You're responsible for customer outcomes, not just account management.

- AI + SaaS exposure: Work at the intersection of AI, SaaS, and a rapidly evolving industry.

- Direct customer impact: Work closely with entrepreneurs and business owners and help them build better businesses.

- A voice in the product: Your customer insights will help shape what we build.

- Fast growth: Take on larger customers, strategic initiatives, and broader responsibilities as you grow.

- Build, don't just maintain: We're early, so you'll have the opportunity to create processes, test ideas, and shape how Customer Success works at Kenko.

- Performance bonus tied to your impact and performance.

- Night shift allowance for our US-aligned working hours.

- Plenty of paid leave, including dedicated period leave for women employees.

---

Source: Kenko's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/kenko-customer-success-manager-dba011ec-f4c7-4247-8e13-3248cd4103b1