--- title: "Customer Success Programs Lead (Education)" company: "Juicebox" company_url: "https://www.remjobs.works/companies/juicebox" url: "https://www.remjobs.works/job/juicebox-customer-success-programs-lead-education-3349231c-9909-4535-b976-70be3f848346" apply_url: "https://jobs.ashbyhq.com/juicebox/f145c6d5-d250-46d3-894b-88d6691138a8" workplace: onsite location: "San Francisco" employment_type: full-time seniority: lead role: customer-support region: united-states date_posted: 2026-06-19T19:22:24.431Z first_seen_by_remjobs: 2026-08-27T09:27:54.877Z --- # Customer Success Programs Lead (Education) **Juicebox** — San Francisco Apply: https://jobs.ashbyhq.com/juicebox/f145c6d5-d250-46d3-894b-88d6691138a8 ## About Juicebox Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Perplexity, and leading AI labs use Juicebox to power their hiring, alongside 3,000+ customers from early-stage startups to Fortune 500 companies. We’ve crossed $10M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised $36M in funding, including a $30M Series A led by Sequoia Capital. Additional investors in Juicebox include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital. ## About the role **About Juicebox** Juicebox is on a mission to help teams **win the talent war**. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside **5,000+** customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR **with 20%+ monthly growth**, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over **$116M** in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our [$80M Series B](https://juicebox.ai/blog/series-b) here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. **About the Role** We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team. You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely [love.You](http://love.You)'re building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love. **You Will…** - Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption. - Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content. - Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.**You Have…** - 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company. - Experience building at least one of these motions from scratch, not just inheriting one. - Executive presence and the ability to hold a room with senior stakeholders - Strong content and communication instincts: you know how to make complex things simple and engaging. - High energy with the ability to juggle many projects and conversations at once - Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure. - A point of view on what great community and education looks like and the portfolio to back it up.**Perks & Benefits** - Top-of-market compensation with meaningful equity, because everyone should share in our success. - Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. - $2,000 annual wellness stipend to support your physical, mental, and financial well-being. - Daily meals provided. - $300/month commuting stipend to help cover the cost of getting to and from the office. --- Source: Juicebox's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/juicebox-customer-success-programs-lead-education-3349231c-9909-4535-b976-70be3f848346