---
title: "System Admin I Onsite (Dallas, TX)"
company: "Intelligent Technical Solutions"
company_url: "https://www.remjobs.works/companies/intelligent-technical-solutions"
url: "https://www.remjobs.works/job/intelligent-technical-solutions-system-admin-i-onsite-dallas-tx-f369500f-b4b8-4540-a24f-0742872f686d"
apply_url: "https://job-boards.greenhouse.io/its/jobs/7990780003"
workplace: onsite
location: "Dallas, Texas"
employment_type: unspecified
seniority: mid
role: other
region: united-states
skills: ["azure"]
date_posted: 2026-09-17T19:57:35.000Z
first_seen_by_remjobs: 2026-09-17T20:41:30.957Z
---

# System Admin I Onsite (Dallas, TX)

**Intelligent Technical Solutions** · Dallas, Texas

Apply: https://job-boards.greenhouse.io/its/jobs/7990780003

## About Intelligent Technical Solutions

Need help with IT management? We provide IT support, cybersecurity, compliance services, and more in San Francisco, Las Vegas, Detroit, and beyond.

## About the role

#### Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

#### Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

- Workstation operating system issues of any kind.

- Printer issues of any kind.

- Standard business application (Office, etc.) issues of any kind.

- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

- Server issues of any kind.

- Basic and intermediate networking issues.

- Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

#### Job Qualifications

- Willing to work full-time on-site, either at the company office or client locations as required.

- Experience with Windows and Mac OS troubleshooting.

- Experience with Server 2016 through 2025.

- Experience with VMWare and Hyper V Virtualization.

- Experience supporting M365 and Azure.

- Minimum of three years experience in IT Support or a similar role.

- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

- Experience with Managed Service Providers (MSPs) is highly desirable.

- Active Server Certifications are preferred.

- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

#### Job KPI's

- CSAT: Scores filled out by clients using the rating system in tickets.

- Quality Score: Assessments performed by the training and quality team.

- Utilization: Hours entered into tickets in the ticketing system.

- Hours / Ticket: Average number of hours entered per service ticket.

- First-touch closed: Tickets completed with one time entry.

#### Compensation

Pay rates start at **$27.14/hour up to $32.78/hour** and vary by experience and location.

#### Benefits

- Medical Insurance Plan

- Dental & Vision

- Life Insurance

- Disability Coverage

- Paid Time Off (starts at 15 days per year)

- Maternity/Paternity Leave

- Paid US Holiday

- Retirement Plan

- Salary Advancement/Loan

- Health & Wellness Program

- Company-paid training and certification

- Supplemental Life Insurance (Employee-paid)

- Supplemental Health Plans (Employee-paid)

---

Source: Intelligent Technical Solutions's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/intelligent-technical-solutions-system-admin-i-onsite-dallas-tx-f369500f-b4b8-4540-a24f-0742872f686d