---
title: "IT Technician II Onsite (Dallas, TX)"
company: "Intelligent Technical Solutions"
company_url: "https://www.remjobs.works/companies/intelligent-technical-solutions"
url: "https://www.remjobs.works/job/intelligent-technical-solutions-it-technician-ii-onsite-dallas-tx-9f705e25-6231-496f-bb7a-51ffba5ae2dd"
apply_url: "https://job-boards.greenhouse.io/its/jobs/7869414003"
workplace: onsite
location: "Dallas, Texas"
employment_type: unspecified
seniority: mid
role: other
region: united-states
date_posted: 2026-08-18T19:59:59.000Z
first_seen_by_remjobs: 2026-09-15T16:30:44.820Z
---

# IT Technician II Onsite (Dallas, TX)

**Intelligent Technical Solutions** · Dallas, Texas

Apply: https://job-boards.greenhouse.io/its/jobs/7869414003

## About Intelligent Technical Solutions

Need help with IT management? We provide IT support, cybersecurity, compliance services, and more in San Francisco, Las Vegas, Detroit, and beyond.

## About the role

#### Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our **Technician II**. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

#### Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

- Workstation operating system issues of any kind.

- Printer issues of any kind.

- Standard business application (Office, etc.) issues of any kind.

- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

- Basic server issues.

- Basic networking issues.

- Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

#### Job Qualifications

- Willing to work full-time on-site, either at the company office or client locations as required.

- Experience with Windows and Mac OS troubleshooting.

- Minimum two years in Helpdesk support or a similar role.

- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.

- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

- Experience with Managed Service Providers (MSPs) is highly desirable.

- Active IT Certifications are preferred.

- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

#### Job KPI's

**CSAT:** Scores filled out by clients using the rating system in tickets.

**Quality Score:** Assessments performed by the training and quality team.

**Utilization**: Hours entered into tickets in the ticketing system.

**Hours / Ticket:** Average number of hours entered per service ticket.

**First-touch closed:** Tickets completed with one time entry.

#### Compensation

Pay rates start at **$22.62/hour up to $27.26/hour** and vary by experience and location.

#### Benefits

- Medical Insurance Plan

- Dental & Vision

- Life Insurance

- Disability Coverage

- Paid Time Off (starts at 15 days per year)

- Maternity/Paternity Leave

- Paid US Holiday

- Retirement Plan

- Salary Advancement/Loan

- Health & Wellness Program

- Company-paid training and certification

- Supplemental Life Insurance (Employee-paid)

- Supplemental Health Plans (Employee-paid)

#### Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

[PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/663d37ecb118977f4e9a12e9)

---

Source: Intelligent Technical Solutions's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/intelligent-technical-solutions-it-technician-ii-onsite-dallas-tx-9f705e25-6231-496f-bb7a-51ffba5ae2dd