---
title: "Forward Deployed Software Engineer"
company: "Hive"
company_url: "https://www.remjobs.works/companies/hive"
url: "https://www.remjobs.works/job/hive-forward-deployed-software-engineer-1d53a133-c64d-4252-9fe5-773c37700f44"
apply_url: "https://jobs.lever.co/hive/e91c1a5a-fd0d-434e-a912-017e6231ce50"
workplace: onsite
location: "San Francisco"
employment_type: full-time
seniority: mid
role: customer-support
region: united-states
skills: ["javascript", "python", "typescript"]
date_posted: 2026-02-13T03:48:40.269Z
first_seen_by_remjobs: 2026-08-27T09:20:08.321Z
---

# Forward Deployed Software Engineer

**Hive** — San Francisco

Apply: https://jobs.lever.co/hive/e91c1a5a-fd0d-434e-a912-017e6231ce50

## About Hive

Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals,  venues, promoters, and event-centric brands across North America.

We help our clients sell out their shows and make their events unforgettable - by helping them grow their customer base and personalizing and automating their email, SMS, and ad campaigns.

Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real-time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers.

## About the role

##### Responsibilities

- Own the full end-to-end delivery of high-impact solutions for our most strategic partners

- Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders

- Drive innovation through coding and implementation in order solve complex problems

- Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap

- Build and maintain internal documentation, playbooks, and enablement content

- Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics

- Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development

- Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention

- Maintain awareness of industry best practices for data maintenance handling as it relates to your role

- Adhere to policies, guidelines and procedures pertaining to the protection of information assets

- Report actual or suspected security and/or policy violations/breaches to an appropriate authority

##### Requirements

- Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field

- 1+ years of software engineering experience

- Prior professional experience supporting technical customers and iterating solutions in real time

- Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations

- Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences

- Ability to juggle multiple priorities in a fast-paced environment

---

Source: Hive's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/hive-forward-deployed-software-engineer-1d53a133-c64d-4252-9fe5-773c37700f44