---
title: "Customer Service Specialist"
company: "Hire Hangar"
company_url: "https://www.remjobs.works/companies/hire-hangar"
url: "https://www.remjobs.works/job/hire-hangar-customer-service-specialist-dcd37af8-6112-4afb-ad11-9aee811f1823"
apply_url: "https://jobs.ashbyhq.com/hirehangar/4e22f108-f8d6-465b-bbdb-4e3b51d3eb34"
workplace: remote
location: "South Africa - Cape Town"
remote_scope: "South Africa - Cape Town"
employment_type: contract
seniority: mid
role: other
region: middle-east-africa
salary: "$800–$1,800 per month"
date_posted: 2026-08-28T18:28:59.108Z
first_seen_by_remjobs: 2026-09-15T19:12:56.115Z
---

# Customer Service Specialist

**Hire Hangar** · South Africa - Cape Town

Salary: $800–$1,800 per month

Apply: https://jobs.ashbyhq.com/hirehangar/4e22f108-f8d6-465b-bbdb-4e3b51d3eb34

## About Hire Hangar

Apply to top remote jobs at leading US companies. Marketing, sales, advisory, and consulting roles. Join world-class opportunities since 2023.

## About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

**Customer Service Specialist** 
Full-Time · Remote (U.S. Eastern Time Hours)

**About the Role** 
In this role, you'll be the guest's point of contact during your assigned hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. We provide guests with round-the-clock, 24-hour support, and this role covers the hours our local, on-site team is off — primarily evenings. It's a weekend-driven business that runs 365 days a year. Your ability to stay calm under pressure, solve problems independently, and coordinate with local vendors will be essential to keeping guests happy and the daytime team set up for a smooth handoff.

**What You'll Do**

- Monitor and respond to guest messages across text, email, and platform messaging (Airbnb, VRBO, or similar) during assigned hours

- Answer guest calls and resolve common questions using a detailed property knowledge base — cabin-specific details, check-in procedures, amenity instructions, local info

- Coordinate after-hours maintenance: identify the issue, contact the right local vendor, and keep the guest updated until it's resolved

- Escalate to the owner or daytime team when needed, with a clear summary and steps already taken

- Log all interactions and maintenance requests for a clean handoff to the daytime team**What You Bring**

- Prior guest communications, customer service, or hospitality experience

- Excellent written and spoken English — guest interactions directly affect reviews and rebooking

- Genuinely reliable during assigned hours — real availability, not approximate

- Calm, proactive problem-solver under pressure — handling an upset guest at 11pm is part of the job

- Comfortable working from a knowledge base without constant escalation

- Bonus: prior short-term rental/Airbnb/VRBO experience, familiarity with Guesty, Hostaway, or similar PMS, or listing optimization experience**Schedule** 40 hours/week, weekend coverage non-negotiable. Covers the three days/week the current local team member is off, primarily evening hours Eastern. Two consecutive days off per week, scheduled.

**Please NOTE**

- It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.

---

Source: Hire Hangar's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/hire-hangar-customer-service-specialist-dcd37af8-6112-4afb-ad11-9aee811f1823