---
title: "Senior Manager - Support Operations"
company: "HighRadius"
company_url: "https://www.remjobs.works/companies/highradius"
url: "https://www.remjobs.works/job/highradius-senior-manager-support-operations-e4df27ef-3bde-43ba-a80b-3001a9adda1a"
apply_url: "https://www.highradius.com/about/careers-list/?gh_jid=7803924003"
workplace: onsite
location: "Hyderabad, Telangana, India"
employment_type: unspecified
seniority: senior
role: customer-support
region: india
date_posted: 2026-08-18T07:44:42.000Z
first_seen_by_remjobs: 2026-09-15T16:28:14.351Z
---

# Senior Manager - Support Operations

**HighRadius** · Hyderabad, Telangana, India

Apply: https://www.highradius.com/about/careers-list/?gh_jid=7803924003

## About HighRadius

World's #1 Autonomous Finance Platform to lower DSO, optimize working capital, fast-track financial close and improve productivity.

## About the role

**About Us:**

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

**Job Summary: **

We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently.

**Key Responsibilities **

- Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative environment. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador".

- Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of support KPIs to drive continuous improvement in areas like response time, resolution time, and customer satisfaction.

- Operational Excellence: Oversee the day-to-day operations of the support team, ensuring that best practices for service delivery are followed. You will manage ticket queues, dynamically prioritize issues, and multitask as needed to maintain efficiency.

- Escalation Handling: Act as the primary escalation point for complex or critical customer issues. You will use your excellent communication and problem-solving skills to de-escalate situations, provide quick resolutions or workarounds, and ensure issues are driven to resolution.

- Customer Advocacy: Champion the customer experience by understanding and empathizing with client situations. You will partner with internal and external stakeholders to provide a "delightful customer experience".

- Cross-Functional Collaboration: Serve as a liaison between the support team and other departments, communicating customer feedback and insights to inform product development and company strategy.

**Skills and experience needed **

- Experience: Proven experience in a Support Manager role, preferably within a SaaS application environment.

- UK/US Client Experience: Demonstrated experience managing support teams that handle UK and US clients.

- KPI Knowledge: Strong knowledge and practical experience with key performance indicators (KPIs) for support teams.

- Communication Skills: Excellent communication skills, particularly in handling escalations and resolving conflicts with a collaborative approach.

- Technical Acumen: A technology-centric background with familiarity in application troubleshooting practices and tools like case management, knowledge bases, and defect management.

- Problem-Solving: Strong logical, analytical, and problem-solving skills to effectively manage and resolve complex Issues

**What You’ll Get **

- Competitive salary.

- Fun-filled work culture (https://www.highradius.com/culture/)

- Equal employment opportunities.

- Opportunity to build with a pre-IPO Global SaaS Centaur

---

Source: HighRadius's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/highradius-senior-manager-support-operations-e4df27ef-3bde-43ba-a80b-3001a9adda1a