---
title: "Account Manager"
company: "Heidi"
company_url: "https://www.remjobs.works/companies/heidi"
url: "https://www.remjobs.works/job/heidi-account-manager-9ae7a7c8-a874-481a-81df-37d5c657e76f"
apply_url: "https://jobs.ashbyhq.com/heidihealth.com.au/e215c184-9a76-4f7e-ad91-8ce82d098527"
workplace: onsite
location: "New York"
employment_type: full-time
seniority: mid
role: sales
region: united-states
salary: "$115,000–$135,000 per year"
date_posted: 2026-09-10T14:23:51.753Z
first_seen_by_remjobs: 2026-09-15T16:23:36.588Z
---

# Account Manager

**Heidi** · New York

Salary: $115,000–$135,000 per year

Apply: https://jobs.ashbyhq.com/heidihealth.com.au/e215c184-9a76-4f7e-ad91-8ce82d098527

## About Heidi

Ski holidays where you want, when you want, for as long as you want. Easily search 300+ ski resorts. Get all your extras in one place.

## About the role

#### Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

####

#### About the Role

We're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own.

This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal.

You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity.

#### What you'll do

- Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business

- Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it

- Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution

- Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation

- Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts.

- Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account

- Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data

#### What we're looking for

- A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models

- Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives. Healthcare or health tech experience, a plus

- Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly

- Experience delivering a business case that lands with a C-suite buyer

- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

- Great at making complicated things easy to understand

- You’re a natural relationship builder with a hunter mentality

- You’re a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues

- Sound judgment and the willingness to build your own solution when there isn't a playbook yet

---

Source: Heidi's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/heidi-account-manager-9ae7a7c8-a874-481a-81df-37d5c657e76f