--- title: "Strategic Customer Success Manager, Federal" company: "Handshake" company_url: "https://www.remjobs.works/companies/handshake" url: "https://www.remjobs.works/job/handshake-strategic-customer-success-manager-federal-b2840544-c55a-4180-bf7d-ecb70f48d322" apply_url: "https://jobs.ashbyhq.com/handshake/45b712a7-9b9b-4c4d-bc63-99cfb12d65ba" workplace: onsite location: "New York, NY" employment_type: full-time seniority: mid role: customer-support region: united-states salary: "$168,000–$210,000 per year" date_posted: 2026-08-21T15:45:54.932Z first_seen_by_remjobs: 2026-09-15T15:01:04.876Z --- # Strategic Customer Success Manager, Federal **Handshake** · New York, NY Salary: $168,000–$210,000 per year Apply: https://jobs.ashbyhq.com/handshake/45b712a7-9b9b-4c4d-bc63-99cfb12d65ba ## About Handshake The largest expert network for learning, earning, and growing careers in the AI economy, giving everyone an accessible first step into an AI-powered career. ## About the role ### About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. **Why join Handshake now:** - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel - Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions - Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders - Build a massive, fast-growing business with billions in revenue ### About the Role As a Strategic CSM on the Federal Accounts team, you are Handshake's most senior customer-facing partner, responsible for owning the full success lifecycle of our most complex government agency relationships. You will drive value realization, strategic alignment, and deep adoption across a focused book of high-stakes accounts, while navigating the unique procurement cycles, compliance requirements, and stakeholder hierarchies that define the federal space. This is a role for someone who can command a room with a Chief Human Capital Officer and then turn around and troubleshoot a workflow with a recruiting coordinator, someone equally at home in a strategic vision conversation and a tactical problem-solving session. You will be a critical voice internally, too: translating federal agency needs into product and program insights that shape how Handshake serves the public sector. - Adoption & Expansion: Own onboarding, implementation, and ongoing adoption for large, complex government organizations, building tailored workflows and programs that map to each agency's mission, hiring priorities, and compliance requirements. - Federal Relationship Management: Build and maintain deep relationships across agency hierarchies, contracting officers, HR leads, program managers, and senior officials, and serve as a trusted, long-term partner across every level of the org. - Strategic Value Delivery: Lead Executive Business Reviews and strategic planning sessions that tie Handshake outcomes directly to agency hiring goals, diversity mandates, and workforce development priorities. - Expansion & New Business Lines: Identify and pursue opportunities to grow within accounts, new business units, additional budget owners, and adjacent agency teams, using a data-driven, outcome-first narrative. - Training & Enablement: Design and lead training for large, distributed government teams, making a complex platform accessible and valuable for users with varying levels of technical experience. - Cross-functional Partnership: Collaborate closely with Sales, Product, Engineering, and Support to advocate for federal customer needs, surface product gaps, and bring the right internal resources to every account. - Voice of the Federal Customer: Synthesize feedback from your portfolio into clear, actionable insights that help Handshake evolve its public sector strategy. ### Desired Capabilities - 5+ years managing large, high-touch enterprise or strategic accounts (typically 10–20 accounts) with $3M+ ARR responsibility. - Proven track record working with enterprise-level or federal customers, including navigating multi-stakeholder org charts, complex procurement processes, and long sales and renewal cycles. - Comfortable presenting to and building relationships with senior leaders and executive decision-makers, both virtually and in-person. - Ability to move fluidly between tactical conversations with end users and strategic discussions with agency leadership, without losing the thread of either. - Skilled at translating product workflows and usage data into compelling business value narratives for non-technical, senior audiences. - Strong accountability muscle, you hold customers to milestones and timelines, and you hold yourself to the same standard. - Data-driven communicator who can build a story from metrics and make that story land with an executive audience. - Exceptional organizational and time management skills, you manage complexity across multiple stakeholders, timelines, and workstreams without dropping the ball. ### Extra Credit - Direct experience working with federal agencies in a talent, HR tech, or workforce development context. - Familiarity with government procurement structures (e.g., contracting officers, option years, agency budget cycles). - A track record of building internal playbooks, processes, or frameworks that upleveled your team's approach. - A bias toward creative problem-solving in ambiguous, evolving environments. - A genuine passion for Handshake's mission, connecting students to opportunity, and excitement about expanding that mission into the public sector. ### Perks Handshake delivers benefits that help you feel supported and thrive at work and in life. ***The below benefits are for full-time US employees.*** 🎯 **Ownership:** Equity in a fast-growing company 💰 **Financial Wellness**: 401(k) match, competitive compensation, financial coaching 🍼 **Family Support:** Paid parental leave, fertility benefits, parental coaching 💝 **Wellbeing:** Medical, dental, and vision, mental health support, $500 wellness stipend 📚 **Growth:** $2,000 learning stipend, ongoing development 💻 **Remote & Office:** Internet, commuting, and free lunch/gym in our SF office 🏝 **Time Off:** Flexible PTO, 15 holidays + 2 flex days 🤝 **Connection:** Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at [joinhandshake.com/careers](http://joinhandshake.com/careers)[.](http://joinhandshake.com/careers.Your) --- Source: Handshake's own career page, read by RemJobs. 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