---
title: "VIP Customer Support"
company: "GROWE"
company_url: "https://www.remjobs.works/companies/growe"
url: "https://www.remjobs.works/job/growe-vip-customer-support-ef4026af-1b9b-42b8-a77e-c9b056248b22"
apply_url: "https://job-boards.eu.greenhouse.io/growe/jobs/4944398101"
workplace: onsite
location: "Sao Paulo"
employment_type: unspecified
seniority: mid
role: customer-support
region: latin-america
date_posted: 2026-09-03T21:28:03.000Z
first_seen_by_remjobs: 2026-09-15T16:21:18.048Z
---

# VIP Customer Support

**GROWE** · Sao Paulo

Apply: https://job-boards.eu.greenhouse.io/growe/jobs/4944398101

## About GROWE

We boldly operate in the iGaming and Entertainment industry, uniting brands worldwide and gathering expertise from diverse markets.

## About the role

###### Growe welcomes those who are excited to:

- Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

- Provide personalized, high-quality support to VIP customers;

- Be the main point of contact for assigned high-value clients;

- Build and maintain strong, long-term relationships with clients;

- Handle inquiries, issues, and escalations across different brands within the company;

- Adapt communication style and service standards according to each brand’s guidelines;

- Maintain in-depth knowledge of each brand’s products, services, and promotions;

- Work flexible schedules and adapt to changing workloads;

- Meet KPIs related to response time, customer satisfaction, and retention;

- Provide 24/7 VIP support, including night shifts.

###### We need your professional experience:

- Previous experience in customer support will be a strong advantage;

- Experience in the gambling industry will be a major plus;

- Experience working with VIP customers or high-value clients will be an advantage.

###### We appreciate if you have those personal features:

- Active and proactive;

- Communicative and people-oriented;

- Flexible and adaptable to change;

- Open-minded and ready for new challenges.

###### We are seeking those who align with our core values:

- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

---

Source: GROWE's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/growe-vip-customer-support-ef4026af-1b9b-42b8-a77e-c9b056248b22