---
title: "Customer Support Lead"
company: "Growe Talents"
company_url: "https://www.remjobs.works/companies/growe-talents"
url: "https://www.remjobs.works/job/growe-talents-customer-support-lead-fdb5dda6-c39b-4e2c-9ef6-d8b14561bfd5"
apply_url: "https://job-boards.eu.greenhouse.io/growetalents/jobs/4961057101"
workplace: onsite
location: "Anywhere"
employment_type: unspecified
seniority: lead
role: customer-support
region: worldwide
date_posted: 2026-09-07T14:00:25.000Z
first_seen_by_remjobs: 2026-09-15T19:06:30.115Z
---

# Customer Support Lead

**Growe Talents** · Anywhere

Apply: https://job-boards.eu.greenhouse.io/growetalents/jobs/4961057101

## About Growe Talents

Recruitment agency where ambition meets opportunity in one of the world’s most dynamic industries - iGaming.

## About the role

###### Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

###### Perfect for those who aim to:

- Lead and develop the Customer Support function within a fast-growing iGaming environment;

- Scale a high-performing VIP Customer Support team aligned with the company’s growth and operational goals;

- Define and drive key performance metrics, including CSAT, FRT, SLA, Quality, AHT, FCR and productivity;

- Maintain a consistently high standard of communication and service quality across all customer interactions;

- Establish clear processes, workflows and escalation standards to ensure efficient and scalable Support operations;

- Analyze operational and customer data and turn insights into actionable improvements;

- Work closely with QA and Training teams to continuously improve agent performance, knowledge and communication standards;

- Identify opportunities for automation, self-service and process optimisation to improve efficiency and player experience;

- Act as the voice of the customer by identifying recurring pain points and working with Product and Operations teams to address them;

- Collaborate closely with CRM and Account Management/VIP teams.

###### Experience you’ll need to bring:

- 4+ years of experience in Customer Support or similar customer-facing roles;

- 1+ year of experience in a Team Lead, Team Manager, or similar leadership position;

- Strong analytical mindset and ability to use operational and customer data to drive improvements;

- Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity;

- Experience working with Product, Operations, CRM or Account Management/VIP teams will be a plus;

- Experience in iGaming, with understanding of the player journey and industry-specific customer needs will be a plus;

- Upper-Intermediate English level (written and spoken) for daily communication within an international team.

###### It's a perfect match if you have those personal features:

- Strong communication skills: communicate clearly and effectively with team members, provide constructive feedback, maintain high communication standards within the team and build strong relationships with cross-functional stakeholders;

- Leadership and people-management mindset: motivate and support the team, create a positive working environment, develop team members and confidently manage performance and challenging situations;

- Customer-oriented mindset: genuinely understand customer needs, stay focused on delivering a high-quality player experience and proactively identify opportunities to improve the customer journey;

- Analytical and problem-solving mindset: identify the root causes of operational and customer-related issues, make data-driven decisions and turn insights into practical improvements for the team and Support function.

###### Our clients offer competitive benefits to support your professional and personal growth, including:

- Health & Wellness Focus;

- Global Medical Coverage;

- Growth Opportunities;

- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

- Performance-Driven Rewards;

- Dynamic Work Environment.

Apply, and let your growth journey begin.

---

Source: Growe Talents's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/growe-talents-customer-support-lead-fdb5dda6-c39b-4e2c-9ef6-d8b14561bfd5