--- title: "Customer Operations Executive" company: "Funding Circle" company_url: "https://www.remjobs.works/companies/funding-circle" url: "https://www.remjobs.works/job/funding-circle-customer-operations-executive-4e1ceb8f-bf11-4458-91bd-bf05f6cff6fc" apply_url: "https://jobs.ashbyhq.com/fundingcircle/efe12164-6541-4f78-8a4a-4aeb0cc2796a" workplace: hybrid location: "London" employment_type: full-time seniority: mid role: customer-support region: united-kingdom skills: ["llm", "salesforce"] date_posted: 2026-09-04T10:24:26.463Z first_seen_by_remjobs: 2026-09-15T14:59:38.888Z --- # Customer Operations Executive **Funding Circle** · London Apply: https://jobs.ashbyhq.com/fundingcircle/efe12164-6541-4f78-8a4a-4aeb0cc2796a ## About the role #### We’re on a mission to back the UK’s small businesses like no one else 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. **The impact is real:** Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 **Come and join a mission that matters!** [[Read our Impact Report](https://www.fundingcircle.com/uk/impact)] | [[See our Trustpilot](https://uk.trustpilot.com/review/fundingcircle.com)] #### The role ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction. Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities: - Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries. - Requesting information from borrowers either by email or telephone. - Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer. - Develop strong working relationships with 3rd party suppliers and FC internal departments. - Support the Direct business reporting by keeping information accurate and updated. - Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day #### What we’re looking for 🌱 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - Driven to succeed both individually and as part of a team. - Dynamic and KPI driven with the ability to work well under pressure. - Natural proficient at multitasking with strong time management skills - A transparent communication with the customer - both good and bad. - Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements. - Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity. - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.*We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.* #### Why join us? 💜 We back you to build an incredible career and by joining us, you'll be part of one of **The Sunday Times Best Companies to Work For 2026**! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. #### Ready to join a mission that matters? We’d love to chat! --- Source: Funding Circle's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/funding-circle-customer-operations-executive-4e1ceb8f-bf11-4458-91bd-bf05f6cff6fc