---
title: "Implementation Specialist"
company: "FirmPilot"
company_url: "https://www.remjobs.works/companies/firmpilot"
url: "https://www.remjobs.works/job/firmpilot-implementation-specialist-2e65ee2a-23c5-44ef-8a82-9b6bb042c5eb"
apply_url: "https://job-boards.greenhouse.io/firmpilotailawfirmmarketing/jobs/5409041008"
workplace: onsite
location: "Miami, FL"
employment_type: unspecified
seniority: mid
role: customer-support
region: united-states
date_posted: 2026-08-28T02:14:22.000Z
first_seen_by_remjobs: 2026-09-19T23:01:10.162Z
---

# Implementation Specialist

**FirmPilot** · Miami, FL

Apply: https://job-boards.greenhouse.io/firmpilotailawfirmmarketing/jobs/5409041008

## About the role

FirmPilot is the leading growth platform for law firms looking to scale with precision. We combine AI-driven insights, marketing automation, and data-backed performance to help firms convert traffic into retained clients. We are a fast-paced, venture-backed startup scaling with serious momentum and an eye for operational excellence.

**About the Role****
**We are looking for an Implementation Specialist who can own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success. You will work cross-functionally to deliver seamless integrations, guide firms through our product setup, and ensure long-term value through continuous support.

This role is ideal for someone who thrives in fast-paced environments, has a deep sense of ownership, and brings a service-oriented mindset to technical execution. A strong candidate will not just handle onboarding, but also offer ongoing support and maintenance after onboarding to ensure our clients remain successful well beyond launch.

**What You Will Do**

- Lead onboarding for new clients by coordinating internal resources, setting clear expectations, and configuring platform access

- Own the full setup lifecycle from technical kickoffs through go-live milestones

- Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs

- Translate complex digital marketing and technical concepts into easy-to-follow instructions for legal teams

- Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting

- Provide technical guidance to clients on web integrations, intake systems, and third-party tools

- Maintain documentation of each implementation, including status updates, outstanding items, and resolution logs

- Identify patterns in client feedback and work with the Product and Success teams to improve implementation efficiency and satisfaction

**What You Bring**

- 4+ years of experience in implementation, client onboarding, or technical account management

- Strong organizational skills with the ability to manage multiple client timelines at once

- Comfort working across cross-functional teams, including Engineering, Customer Success, and Product

- Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems

- Client-first mindset and a drive to ensure value is delivered beyond onboarding

- Ability to remain composed and solution-oriented under pressure

**Top Candidates Will Have**

- Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail

- Experience working in a startup or fast-growth SaaS environment

- Understanding of legal services or professional services industries

**Compensation
**Pursuant to applicable pay transparency laws, the base salary range for this role is $90,000 to $110,000 base.
In addition to base salary, FirmPilot offers:

- 100% premium cost for employee: health, dental, and vision coverage

- Discretionary paid time off

- 11 holidays observed, and 2 floating holidays

---

Source: FirmPilot's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/firmpilot-implementation-specialist-2e65ee2a-23c5-44ef-8a82-9b6bb042c5eb