---
title: "Mid Market Solutions Engineer, Director"
company: "Factory"
company_url: "https://www.remjobs.works/companies/factory"
url: "https://www.remjobs.works/job/factory-mid-market-solutions-engineer-director-382431f7-b683-4530-9a38-f73ea5cd5cd0"
apply_url: "https://jobs.ashbyhq.com/factory/ba675abf-e68f-4adf-abc9-c4c53b07168c"
workplace: onsite
location: "San Francisco, CA"
employment_type: full-time
seniority: director
role: sales
region: united-states
salary: "$210,000 per year"
date_posted: 2026-09-03T19:27:09.827Z
first_seen_by_remjobs: 2026-09-04T17:43:12.742Z
---

# Mid Market Solutions Engineer, Director

**Factory** · San Francisco, CA

Salary: $210,000 per year

Apply: https://jobs.ashbyhq.com/factory/ba675abf-e68f-4adf-abc9-c4c53b07168c

## About Factory

Build faster with AI coding agents. Factory Droids automate coding, testing, and deployment for startups and enterprises.

## About the role

#### About the Role

Factory is looking for a Solutions Engineer to manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

##### What you will do and achieve

- Lead onboarding processes, including conducting technical training sessions for customer engineering and development teams on product integration and usage.

- Analyze customer requirements and provide tailored technical recommendations, including appropriate product features and configurations, to optimize customer outcomes.

- Provide technical support by diagnosing and resolving customer-reported issues; escalate complex technical problems to engineering teams and coordinate resolution.

- Monitor customer usage metrics and system performance data to identify trends, evaluate product effectiveness, and recommend improvements.

- Collect and analyze customer feedback and operational data to inform product enhancements and improve overall user experience.

- Serve as a liaison between customers and internal engineering teams by translating business and technical requirements into actionable development tasks.

- Collaborate with cross-functional teams, including engineering and product management, to implement product improvements and ensure timely delivery of solutions.

- Manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

- Travel 15% of the year to domestic and international customer sites to collaborate on technical training initiatives, analyze customer requirements, and deliver on-site support with each assignment lasting approximately two days.

#### Qualifications

- At least three years of experience in solutions engineering roles post-acquisition of a Bachelor’s degree or foreign degree equivalent in Computer Science, Network Engineering, or a closely related field.**This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)**

---

Source: Factory's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/factory-mid-market-solutions-engineer-director-382431f7-b683-4530-9a38-f73ea5cd5cd0