--- title: "Senior Operations Support Assistant" company: "Extenteam Client Roles" company_url: "https://www.remjobs.works/companies/extenteam-client-roles" url: "https://www.remjobs.works/job/extenteam-client-roles-senior-operations-support-assistant-06e2705b-d144-4f72-9214-b6b66b371168" apply_url: "https://job-boards.greenhouse.io/extenteam/jobs/5431244008" workplace: onsite location: "Philippines" employment_type: unspecified seniority: senior role: customer-support region: asia-pacific date_posted: 2026-09-22T15:16:47.000Z first_seen_by_remjobs: 2026-09-22T15:46:43.565Z --- # Senior Operations Support Assistant **Extenteam Client Roles** · Philippines Apply: https://job-boards.greenhouse.io/extenteam/jobs/5431244008 ## About the role **About Extenteam** Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves. We're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role. **Our Leadership Philosophy** Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this [link](https://www.businessinsider.com/airbnb-ceo-brian-chesky-what-founder-mode-really-means-2024-10). Understanding this mindset will provide valuable context for how we operate and what we value in our team members. **What This Role Is About:** **JOB SUMMARY** Highly organized and proactive professional responsible for managing the scope and delivery of operational tasks and projects to ensure seamless execution across the portfolio. This role plays a key part in maintaining team efficiency by coordinating work, guiding team members, and supporting day-to-day operational needs. Influences operational and tactical decisions within the team, ensures clarity of priorities, and drives consistency in execution. This individual is a key resource for problem-solving and process improvement, helping the team operate effectively and efficiently. **Your Main Responsibilities:** **Program & Project Coordination** - Manage the scope, timelines, and delivery of tasks and projects to ensure smooth execution - Coordinate day-to-day activities across team members to maintain workflow and meet deadlines - Monitor progress and address issues to keep work on track - Ensure alignment between assigned work and team priorities ** ** **Operational Decision-Making** - Influence operational and tactical decisions within the team to support effective execution - Make informed decisions on task prioritization, workflow management, and issue resolution - Escalate complex or high-impact issues as appropriate ** ** **Communication & Coordination** - Communicate tasks, priorities, and updates clearly to ensure team understanding - Facilitate coordination across team members and stakeholders - Ensure follow-through on deliverables and commitments ** ** **Process Improvement & Efficiency** - Identify operational challenges, inefficiencies, and gaps in workflows - Propose actionable solutions to improve team efficiency and execution - Support implementation of process improvements in partnership with leadership **Data & Reporting Oversight** - Ensure accuracy of trackers, reports, and system data - Monitor outputs and flag inconsistencies or risks - Support reporting needs and data validation efforts **What We’re Looking For:** - Candidate must have proven track record of providing high quality work, support and completing tasks. - Senior Assistant / Lead (5+ years) - Complete process ownership, acts as a system administrator, and offers structural recommendations. **Technical Requirements:** - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) - i5 11th Gen or higher - Windows 11 / MacOS Catalina or higher - Minimum of 8 GB RAM - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) - Back-ups in case of power or internet provider interruptions - Good headset and webcam (preferably noise-canceling headset) **Why You’ll Love Working with Us: ** - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care. --- Source: Extenteam Client Roles's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/extenteam-client-roles-senior-operations-support-assistant-06e2705b-d144-4f72-9214-b6b66b371168