--- title: "Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements)" company: "Eudia" company_url: "https://www.remjobs.works/companies/eudia" url: "https://www.remjobs.works/job/eudia-privacy-data-protection-commercial-technology-attorney-saas-dpas-bce6cc5f-c53e-48db-88a6-4e1298c2e176" apply_url: "https://job-boards.greenhouse.io/eudia/jobs/4378135009" workplace: onsite location: "New York City, NY" employment_type: unspecified seniority: mid role: ai-machine-learning region: united-states date_posted: 2026-08-21T14:18:34.000Z first_seen_by_remjobs: 2026-09-15T16:30:36.682Z --- # Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements) **Eudia** · New York City, NY Apply: https://job-boards.greenhouse.io/eudia/jobs/4378135009 ## About Eudia Eudia creates expert digital twins, encoding your best experts’ judgment into an Enterprise Brain that makes the business self-sufficient without scaling headcount. ## About the role **About the Role** As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia. This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious. **What You’ll Do** 1) Executive Leadership & Customer Advocacy - Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders. - Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling. - Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities. 2) Value Realization (ROI) & AI Transformation - Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones. - Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change. - Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction). 3) Commercial Ownership (Renewal + Expansion) - Own retention and renewal health: forecast risk early, run mutual action plans, and drive clean execution through renewal cycles. - Identify and develop expansion opportunities grounded in customer outcomes (additional teams, additional workflows, additional products/services). - Partner tightly with Sales on account strategy, executive alignment, and expansion motions—without losing the trust of the customer. 4) Program Leadership & Cross-Functional Execution - Lead end-to-end onboarding and implementation for complex enterprise accounts, coordinating Product, Delivery, and other internal teams. - Drive accountability and momentum across multiple workstreams, stakeholders, and dependencies. - Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk frameworks. 5) Build the Playbook (Early-Stage “Pioneer” Work) - Help define best practices for Strategic CS: segmentation, engagement models, EBR/QBR standards, adoption measurement, and scaled operating rhythms. - Spot patterns across accounts and propose improvements to product, process, enablement, and GTM. **What We’re Looking For (Required)** - 7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes. - Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs. - Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue). - Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists. - Executive-ready communication: concise, structured, persuasive in writing and in the room. - Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows. - Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement. **Preferred (Nice to Have)** - Experience in early-stage startups (or building a new function/pod/playbook inside a larger org). - Domain exposure to legal, compliance, or regulated enterprise workflows. - Background in sales, investment banking, legal, consulting, or professional services (helpful, not required). - Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture). **Why You’ll Love Working Here** - High impact + high visibility: you’ll shape outcomes for marquee enterprise customers and influence how we scale Customer Success. - Autonomy: you’ll own strategy and execution, not just tasks. - Front-row seat to AI transformation: work directly with executive leaders solving meaningful, complex operational challenges. **If you’re ready to take on the challenge and make an impact in a rapidly evolving industry, we want to hear from you!** --- Source: Eudia's own career page, read by RemJobs. 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