---
title: "Client Experience Manager"
company: "Envoy Global, Inc."
company_url: "https://www.remjobs.works/companies/envoy-global-inc"
url: "https://www.remjobs.works/job/envoy-global-inc-client-experience-manager-61458b68-760d-4871-9007-2b54be782fce"
apply_url: "https://job-boards.greenhouse.io/envoyglobalinc/jobs/6167289004"
workplace: remote
location: "Chicago or Remote (US)"
remote_scope: "Chicago; US"
employment_type: unspecified
seniority: mid
role: other
region: united-states
date_posted: 2026-09-04T18:38:11.000Z
first_seen_by_remjobs: 2026-09-15T16:31:16.591Z
---

# Client Experience Manager

**Envoy Global, Inc.** · Chicago or Remote (US)

Apply: https://job-boards.greenhouse.io/envoyglobalinc/jobs/6167289004

## About the role

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

**Envoy Global** has an exciting opportunity for a **Client Experience Manager** to join our Account Management team. In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support.

**As our Client Experience Manager, you will be required to: **

- Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC.

- Handle escalations as needed and work with management or other teams to resolve.

- Lead Client training on the Envoy app.

- Pull and distribute reports and information for clients and legal team.

- Maintenance of team materials (macros, trainings, SOPs).

- Ensure customer expectations are set and deadlines are met.

- Develop, track, and maintain project plans and project deliverables.

- Communicate with the client and internal teams on project milestones and progress.

- Projects as assigned.

**To apply for this role, you should possess the following skills, experience and qualifications: **

- 1-2 years of customer service experience.

- Bachelor’s Degree or equivalent work experience preferred.

- Passion and interest in immigration preferred.

- Experience or knowledge of ticketing systems (Zendesk) preferred.

- Excellent customer service skills and empathy to address client needs properly.

- A client first mindset to find resolution and next issue avoidance.

- A keen eye for attention to detail and accuracy in responses to clients.

- Excellent organizational and time-management skills.

- Strong communication skills that are clear, concise, and empathetic.

- Ability to pivot and multi-task in a fast paced environment.

- Ability to work collaboratively across functional teams to find resolutions and process improvement.

- Strong proficiency with MS Office Suite, specifically Excel.

***This position is 100% remote, working from home, within the United States.***

**Annual Base Salary Range- $45,000.00-$55,000.00**

***To apply, please upload your application following the link provided. We look forward hearing from you!***

**Notice at Collection for California Applicants:
**[http://www.envoyglobal.com/notice-at-collection-for-ca-applicants](http://www.envoyglobal.com/notice-at-collection-for-ca-applicants)

**#LI-Remote**

---

Source: Envoy Global, Inc.'s own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/envoy-global-inc-client-experience-manager-61458b68-760d-4871-9007-2b54be782fce