---
title: "Customer Support Specialist"
company: "Easygenerator"
company_url: "https://www.remjobs.works/companies/easygenerator"
url: "https://www.remjobs.works/job/easygenerator-customer-support-specialist-e5a0c3df-1036-4baa-accf-db0acd7c7ada"
apply_url: "https://jobs.ashbyhq.com/easygenerator/5abc1c19-e3d7-4b48-8c4e-c826826895ec"
workplace: hybrid
location: "Alexandria"
employment_type: full-time
seniority: mid
role: customer-support
region: other
date_posted: 2026-09-08T12:49:19.421Z
first_seen_by_remjobs: 2026-09-19T22:11:25.312Z
---

# Customer Support Specialist

**Easygenerator** · Alexandria

Apply: https://jobs.ashbyhq.com/easygenerator/5abc1c19-e3d7-4b48-8c4e-c826826895ec

## About Easygenerator

Easygenerator simplifies and speeds up course creation 12x. Try the #1 best e-learning authoring tool for free and start creating today.

## About the role

#### About Easygenerator

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an **AI-first company**, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

#### What You’ll Do

- Interact with customers across chat, email, and calls

- Share best practices and recommendations

- Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

- Collaborate with Sales, Development, Marketing, and QA

- Represent the “voice of the customer” inside the company

- Contribute to process improvements and exceed KPIs

#### What You Bring

- Bachelor’s degree or equivalent experience

- 1–2 years in a customer-facing role (support, success, service)

- Excellent English communication skills (written + spoken)

- Customer-first mindset with strong active listening skills

- General computer proficiency and SaaS product knowledge

- Ability to multitask and stay calm under pressure

- Positive, team-oriented, and proactive attitude

#### What's in it for you

- Be part of a fast-growing scale-up where you make an impact from day one

- Join an international team of passionate, supportive colleagues

- Grow with us - new opportunities open quickly as we scale

- Thrive in an inclusive, diverse workplace where performance matters most

####

#### Ready to join us?

- Apply now and help us deliver world-class support while shaping the future of EdTech!

---

Source: Easygenerator's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/easygenerator-customer-support-specialist-e5a0c3df-1036-4baa-accf-db0acd7c7ada