---
title: "Customer Success Manager"
company: "Easygenerator"
company_url: "https://www.remjobs.works/companies/easygenerator"
url: "https://www.remjobs.works/job/easygenerator-customer-success-manager-3fabe4d7-ccf5-473e-a402-93e9bb7c7fd3"
apply_url: "https://jobs.ashbyhq.com/easygenerator/b21b2060-d102-4fb7-8248-f6932f750728"
workplace: hybrid
location: "Dubai"
employment_type: full-time
seniority: mid
role: customer-support
region: middle-east-africa
date_posted: 2026-09-10T14:21:42.065Z
first_seen_by_remjobs: 2026-09-19T22:11:25.312Z
---

# Customer Success Manager

**Easygenerator** · Dubai

Apply: https://jobs.ashbyhq.com/easygenerator/b21b2060-d102-4fb7-8248-f6932f750728

## About Easygenerator

Easygenerator simplifies and speeds up course creation 12x. Try the #1 best e-learning authoring tool for free and start creating today.

## About the role

#### Join Easygenerator and help customers unlock the full value of e-learning

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

**$2**

- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.

- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.

- Objectively assess account health scores and proactively take action to improve them.

- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.

- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.

- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.**$2**

- A bachelor's degree or higher.

- 2–3 years of Customer Success or key account management experience

- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.

- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.

- A customer-oriented approach, with the ability to identify the real need behind a request.**$2**

- A passion for HR tech and familiarity with the latest trends in the space.**$2**
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!

---

Source: Easygenerator's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/easygenerator-customer-success-manager-3fabe4d7-ccf5-473e-a402-93e9bb7c7fd3